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AutoPIPE Wiki Q. "An error occurred while processing your request:"... message appears when signing into CONNECTION Center the first time, why?
    • Sign in
    • -Pipe and Vessel Stress Analysis - Wiki
      • +ADL PIPE
      • -Bentley AutoPIPE
        • ++Table Of Contents - AutoPIPE Wiki page
        • +- General Information about AutoPIPE
        • +-NEW User Guide - TIPs - FAQ - RSS Newsfeed - AutoPIPE
        • +ATS and Batch Processing - AutoPIPE
        • AutoPIPE QA&R program
        • +Download - Install - Release Notes - AutoPIPE
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        • +License AutoPIPE -
        • +Loads and Load Sets - AutoPIPE
        • +Localization (Non-English Language) - AutoPIPE
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        • +Piping codes - AutoPIPE
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        • +Warnings, Errors, Crashed, Confirm, etc.. messages in AutoPIPE
        • -~ Technical Support - AutoPIPE
          • > Bentley Phone Queue
          • +> Log a Service Request for AutoPIPE Technical support
          • -- CONNECTION Center - AutoPIPE
            • +- Subscription Service Portal
            • Q. "An error occurred while processing your request:"... message appears when signing into CONNECTION Center the first time, why?
            • Q. How to open Bentley CONNECTION Center?
            • Q. How to open User Management from CONNECTION Center?
            • Q. Where is the "How are you CONNECTED" hyperlink on CONNECTION Center?
          • +- CONNECTION Client - AutoPIPE
          • Q, What is the best way to send files for AutoPIPE technical support
          • Q. How do I track a Service Request that has already been logged for AutoPIPE?
          • Q. How to gather AutoPIPE user's computer information?
          • Q. How to run a basic test in AutoPIPE to confirm the application is installed and functioning correctly?
          • +Q. Problem with AutoPIPE, how to debug the actual cause of the problem?
          • Q. What is an AutoPIPE APC file, how is it created, & where is it saved too?
          • +Q. What to do when AutoPIPE crashes?
          • Q. Why has my AutoPIPE product Service Request Status been set to "Closed-Duplicate" ?
          • testing
      • +Bentley AutoPIPE Nozzle (WinNOZL)
      • +Bentley AutoPIPE Vessel (powered by Microprotol)
      • +Bentley PlantFLOW
      • +Bentley PULS
    • Multi-lingual announcement from BENTLEY TECHNICAL SUPPORT.
    • +Training - Webinar - Help
    • Working at Home with AutoPIPE
    • +~ Attend a live meeting with an AutoPIPE Analyst

     
     Questions about this article, topic, or product? Click here. 

    Q. "An error occurred while processing your request:"... message appears when signing into CONNECTION Center the first time, why?

    Applies To
    Product(s): AutoPIPE
    Version(s): ALL;
    Area: Log in
    Date Logged
    & Current Version
    June 2019
    12.01.00.10

    Problem:

    When signing into connection client for first time the following appears?

     "An error occurred while processing your request:"

    Solution:

    This is related to singing the EULA while inside of CONNECTION Center

    Take note to the bottom left corner of the internet window / screen, notice that a the URL addresses may be cycling. This indicates that the website has not been fully accessed yet. This may take a few minutes, please be patient. 

    If this does not resolve itself in a few moments, open CONNECTION Client  (download and install as needed) and sign the EULA there. While in CONNECTION Client, access Software downloads by using instructions here.   

    If you continue to have troubles, contact Bentley office asking for Web Assistance OR, log Service Request, select Website Assistance

    .

    Problem area = User Management.

    Description = Mentioning this WIKI page

    See Also

    CONNECTION Center

    Bentley AutoPIPE

    • sign in
    • error
    • message
    • CONNECTION Center
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    • Mike Dattilio Created by Bentley Colleague Mike Dattilio
    • When: Fri, Jun 21 2019 11:16 AM
    • Mike Dattilio Last revision by Bentley Colleague Mike Dattilio
    • When: Mon, Jan 6 2020 8:06 PM
    • Revisions: 4
    • Comments: 0
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