Answer:
Use the following steps to set/change your computer's Regional settings. This maybe required to confirm that certain settings may be affecting AutoPIPE usage. In order to restore settings to their original values take screen shots as need before making any changes.
1. Close All AutoPIPE programs
2. Since the Region format instructions change with each version of Windows (ex. old procedure), best to perform an internet search for instruction on How to change computer Region settings on xxx Operating System.?
However please be aware of the following notes:
a. For testing purpose suggest to change all region settings to United Kingdom (English) or US (English)
b. Most importantly Decimal symbol and Number format uses a " . " (period).
It is really difficult to know if using "." or using "," therefore, suggest to use Window's Magnifier command to confirm setting.
To quickly turn ON Magnifier, press the Windows logo key + Plus sign (+) . To turn OFF Magnifier, press the Windows logo key + Esc .
3. To be safe best to restart the computer to make sure that these region settings are updated throughout the computer.
4. After rebooting try to install / restart AutoPIPE and confirm if region changes make any difference with installing / using the program.
If No, change all settings back to their original values.
If Yes, please file a Bentley Service Request, noting what version of AutoPIPE you are currently using (8 digit number), send screen shots of your original settings, and clearly explain what behavior changed in AutoPIPE because of using the settings above.