AutoPIPE 12.02.xx.xx and higher has a mechanism to store crash related information into log files. These files are stored at:
C:\Users \profilename \AppData \Roaming \Bentley \AutoPIPE CONNECT xx \Logs
The amount of detail added to these log files is controlled by a setting in AutoPIPE under Tools > Tools > Settings > Log Settings (see help for full details).
Add most recent log file and other requested files into a Zip file and send to Bentley for review.