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AutoPIPE 12.02.xx.xx and higher has a mechanism to store crash related information into log files. The Tools > Tools > Settings > Log Settings command displays the Log Settings dialog, which enables you to generate a log file to capture the success / failure of program operations. This log file is a valuable tool for the Bentley Technical Support team to troubleshoot issues. When AutoPIPE is launched, the logging system invisibly builds a vault of event information (log records). Log files older than one week are deleted automatically. The log file is generated in the Logs folder within the program application data folder. Press Open Folder to open that folder.
Note: Highly suggested to set Log details = Detailed,
These files are stored at:
C:\Users \ "profilename" \AppData \Roaming \Bentley \AutoPIPE CONNECT "xx" \Logs.
"profilename" = change to User's profile name
"xx" = update with version of AutoPIPE
Example:
C:\Users\Mike.Dattilio\AppData\Roaming\Bentley\AutoPIPE CONNECT v12\Logs
Perform the same steps so that the application crashes, add most recent log file and other requested files into a Zip file, and send to Bentley for review.