Typically a complete listing of products are available in the drop-down listing with a scroll bar on the right (imaged below):
However, the drop-down listing can have a limited number of items by selecting "MAS/SP issue being reported". When selecting YES, list of Products would be reduced to those that are covered in MAS/SP contract only. Known that this web page is cashing previous entries/selections done by users to prevent time-out issues so it will remain selected even after re-entry (within 24 hours). A complete listing cans be shown by clicking on Reset button at the bottom right corner of the web page.
If after pressing the Reset button, number of products shown are still limited, there may be an issue with cached data / cookies stored in your web browser. Suggest:
> Try clearing browsing data (cache) in the web browser (procedure: good search "clear browsing data").
> If clearing browser data does not work, try using a different internet browser (i.e. Chrome, Microsoft Edge, Internet Explorer or Firefox).
After above steps please go directly to https://apps.bentley.com/srmanager/ProductSupport
Most importantly, if you have a SLA account you should see “We’ve identified your site as having enhanced SLA’s, would you like to submit your request for a Managed Services or a Success Plan product?”
If you do not see that question/prompt, please hit CTRL + F5 which forces to refresh the page.
Answering this question::
YES, then only Products covered under this contract will be available; in your case ProjectWise
NO, if you would like to report support issue against any other Bentley Product.
New Service Request
Subscription Service Portal
Bentley AutoPIPE