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AutoPIPE Wiki Option #3: Quick Assist Live meeting instructions
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    • +Pipe and Vessel Stress Analysis - Wiki
    • Multi-lingual announcement from BENTLEY TECHNICAL SUPPORT.
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      • Option #1- Join a Teamviewer Live meeting for AutoPIPE support
      • Option #2 - Join a Simple help Live meeting for AutoPIPE support
      • Option #3: Quick Assist Live meeting instructions

     
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    Option #3: Quick Assist Live meeting instructions

    Microsoft Quick Assist enables two people to share a computer over a remote connection so that one person can help solve problems on the other person’s computer.

    Instructions:

    1. Start application using one of two methods mentioned below:

    Method #1: Search for application

    a. Using the Windows 10 Search feature, start typing "Quick" the application should then be listed above.

    b. Select the application to open it.

    Method #2: Select application from Windows Accessories

    a. Open the Start menu and view the listing of all applications installed

    b. Scroll to Windows Accessories > Quick Assist.

    2. After the application is started, the following dialog will appear: 

    3. Bentley Technical Support will provide you a security code, enter that security code into the space "Code from Assistant" and press Share Screen button. 

    4. Please wait a few minutes for your devices to connect.

    5. In just a moment the following screen should appear. Press Allow button at the bottom.

    6. In just a moment Bentley Technical Support should be able to see your screens

    See Also

    Live Meeting Options

    Bentley AutoPIPE

    • Quick Assist
    • Live meeting
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    • Mike Dattilio Created by Bentley Colleague Mike Dattilio
    • When: Fri, Jul 10 2020 5:04 PM
    • Mike Dattilio Last revision by Bentley Colleague Mike Dattilio
    • When: Wed, Feb 10 2021 8:28 AM
    • Revisions: 9
    • Comments: 0
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