Microsoft Quick Assist enables two people to share a computer over a remote connection so that one person can help solve problems on the other person’s computer.
1. Open the Start menu and select All apps > Windows Accessories > Quick Assist.
The following dialog will appear:
2. Bentley Technical Support will provide you a security code, enter that security code into the space "Code from Assistant" and press Share Screen button.
3. Please wait a few minutes for your devices to connect.
4. In just a moment the following screen should appear. Press Allow button at the bottom.
5. In just a moment Bentley Technical Support should be able to see your screens