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Perform the following:
1. First confirm that the installation file is good, download AutoPIPE using process here.
2. Place downloaded exe file in an folder directory on the user's computer (ex. c:\users\mike.dattilio\downloads).
3. Start Command Prompt, Start > CMD> be sure to select "Run as Administrator"
4. Change folder to location where download file is located (ex.c:\users\mike.dattilio\downloads)
Example:
enter cd c:\users\mike.dattilio\downloads [press keyboard enter Key])
5. Confirm that AutoPIPE install file is located in the folder (enter dir)
6. Enter the following:
[name of install file] -l .\[name of log file]
ap12030017en.exe -l .\startuplog.txt
7. In just a moment AutoPIPE should start installing. Continue with the installation until a problem occurs and the application closes.
8. Locate the startup.log file, (note, should have been written to the same folder as the *exe) and open it in any text editor (NotePAD++, Ultra Edit, etc..).
9. Near the bottom of the log file should be some indication as to why that application is not installing.
Note: if the log file is empty or does not exist would only occur IF:
a. Installed virus protection software on the User's computer sees AutoPIPE's *.exe as a virus. Adjust the Virus software to accept AutoPIPE as an approved / OK application.
b. User restrictions by company's admin to install applications. Contact company's IT department asking if Users' has correct permissions to install application. Ask that they log on and try the steps above.
c. Current installer was corrupted during downloaded / copied procedures. Download AutoPIPE using process here and try steps above. .
10. Once a suspicious error is found, search the internet for solutions / fixes to known issues. Afterward making some adjustments, try to re-install the program using steps above.
11. If you are unsuccessful, send startuplog.txt to Bentley for review.
How to debug the actual cause of the problem?
Bentley AutoPIPE