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AutoPIPE Wiki Q. "Error 0x8007051b:" displayed in log file when installing AutoPIPE
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          • "Use of the selected Application is not allowed while operating offline"... message appears when using the application.
          • +"Warnings" Messages displayed in AutoPIPE
          • 01. "C:\Program Files (X86)\..." - Type mismatch dialog message appears when reviewing the results grids in AutoPIPE, why?
          • +Application Crashed or Freezes - AutoPIPE
          • AutoPIPE Report Viewer has stopped working
          • +Blank Messages displayed in AutoPIPE
          • +Issues that occur when exporting files from AutoPIPE
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          • -Known errors that occur when Installing / Uninstalling AutoPIPE
            • "Failed to extract ...." message appears when trying to install AutoPIPE, why?
            • "Failed to install Bentley Connection Client"... message appears when trying to install AutoPIPE, why?
            • "Failed to install iTwin Analytical Synchronizer with error code 0x80070002"... message appears when trying to install AutoPIPE, why?
            • "Failed to install iTwin Services Add-in"... message appears when trying to install AutoPIPE, why?
            • Q. "Your user account does not have write access in the AutoPIPE program folder"..... message appears when installing AutoPIPE, why?
            • Q. "0xfffffffe" and "BeKBNotFound = KB4340917" appears in log file after AutoPIPE crashed while installing, why?
            • Q. "Error 0x80070005:" displayed in log file when installing AutoPIPE
            • Q. "Error 0x80070070" message was displayed when installing AutoPIPE
            • Q. "Error 0x8007051b:" displayed in log file when installing AutoPIPE
            • Q. "Error 0x80070643" message appears when installing AutoPIPE, why?
            • Q. "Error 0x800713ec" displayed in log file when installing AutoPIPE
            • Q. "Error 0xc0000005:" displayed in log file when installing AutoPIPE
            • Q. "Error 1001. An exception occurred while uninstalling"... message appears when uninstalling AutoPIPE, why?
            • Q. "Error 1603" or "AutoPIPE Preview Handler encountered an unexpected error - The error code is 2908" occurred when installing AutoPIPE
            • Q. "Error 1607: Unable to install InstallShield Scripting Runtime." message was displayed when installing AutoPIPE
            • Q. "Error :0x80070570" displayed in log file when installing AutoPIPE
            • Q. "Error code: 0x80070661" - occurred when installing AutoPIPE, why?
            • Q. "Error code: 0x80070666" AutoPIPE Preview Handler - occurred when installing AutoPIPE, why?
            • Q. "Error: 0x800f0954" displayed when installing AutoPIPE
            • Q. "Error:= 1625" displayed when installing AutoPIPE
            • Q. "InstallDriver Module: InstallDriver Module has stopped working"... message appeared when installing AutoPIPE application, why?
            • Q. "The installer has encountered an unexpected error installing this package. The error code is 2738"... message appears when trying to install AutoPIPE or OPIM, why?
            • Q. Problems with Installing AutoPIPE 23 with MS Office / Word 32bit
            • Q. User computer fails to update Windows features when AutoPIPE is installed, why?
            • Q. When installing AutoPIPE, program appears to be stuck / frozen, what can be done to complete installation?
        • h. QA&R program for AutoPIPE
        • i. Security
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    • +Q. How to install a patch sent by Bentley AutoPIPE development team?

     
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    Q. "Error 0x8007051b:" displayed in log file when installing AutoPIPE

    Applies To
    Product(s): AutoPIPE
    Version(s): All
    Area: Installation
    Original Author: Bentley Technical Support Group
    Date Logged
    & Current Version
    July. 2021
    12.06.00.048

    Problem:

    While installing the application the application displayed the following:

    After the installation abort, the following was found in the error log file:

    i360: Creating a system restore point.
    w363: Could not create system restore point, error: 0x80070422. Continuing...
    i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\...
    e000: Error 0x8007051b: Failed to secure cache path: C:\ProgramData\Package Cache\
    e000: Error 0x8007051b: Failed to secure cache directory: C:\ProgramData\Package Cache\

    Why is this happening and how to Avoid it?

    Solution:

    This could be a permissions issue. 

    AutoPIPE should be installed by person who has full permissions to mulitple folder locations (ex. %ProgramData%, C:\ProgramData\Package Cache\, etc..". Contact your IT department and ask that they confirm / update your computer permissions for Everyone, System, Administrators, and User as needed. 

    Suggest the following:

    1. Uninstall AutoPIPE

    2. Remove following folders if present:

    - C:\Program Files (x86)\Bentley\AutoPIPE CONNECT

    - C:\ProgramData\Bentley\AutoPIPE CONNECT

    - C:\Users\name\AppData\Roaming\Bentley\AutoPIPE CONNECT

    3. Reboot the computer

    4. Work with your IT department that person Signing into computer has Local Admin rights.

    5. Navigate to the following folder:

    - C:\ProgramData\Package Cache\

    Try to create a file in this folder. Do you have read and write access to this folder?

    If No, then work with IT to have a person with Admin rights log onto the computer to install the applications.

    6. Only after completing step 5 above continue here, try to install the AutoPIPE by right mouse clicking on the installer file and select "Run as Administrator"

    7. Use all default settings to install the application.

    Does the application install correctly?

    IF not, use process here to get more information. Log a Service Request, reference this WIKI, and send WINDBG log file for review. 

    See Also

    Errors that occur when Installing / Uninstalling

    Bentley AutoPIPE

    • 0x8007051b
    • AutoPIPE
    • Install
    • Troubleshooting
    • 0x80070422
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    • Mike Dattilio Created by Bentley Colleague Mike Dattilio
    • When: Fri, Jul 9 2021 12:15 PM
    • Revisions: 1
    • Comments: 0
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