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AutoPIPE Wiki "Connection with the Licensing Server has been lost." ,,, message was displayed while using AutoPIPE, why?
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    • -Pipe and Vessel Stress Analysis - Wiki
      • -.Bentley AutoPIPE
        • +a. General Information about AutoPIPE
        • +b. NEW User Guide for AutoPIPE
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        • +d. Download - Install - Release Notes - AutoPIPE
        • +e. Features and Bugs in AutoPIPE
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        • -g. System Messages: Warnings, Errors, Crashed, Confirm, etc.. in AutoPIPE
          • "1 Interrupted Action" messages displayed while coping AutoPIPE file, why?
          • +"Alert" Messages displayed in AutoPIPE
          • -"AutoPIPE Licensing" Messages displayed in AutoPIPE
            • "Connection with the Licensing Server has been lost." ,,, message was displayed while using AutoPIPE, why?
            • "Please confirm License Change"...message appears while using AutoPIPE, why?
          • +"Autopipe.exe" Messages displayed in AutoPIPE
          • +"Beam Section" Messages displayed in AutoPIPE
          • +"Bentley AutoPIPE" Messages displayed in AutoPIPE
          • +"Bentley Systems, Inc" Messages displayed in AutoPIPE
          • "Bentley.lictransmit for Windows has stopped working" message appears when using AutoPIPE program, why?
          • +"Blank" Messages displayed in AutoPIPE
          • +"Bolts*" Messages displayed in AutoPIPE
          • +"Confirm" Messages displayed in AutoPIPE
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          • +"Exception Occurred" messages displayed in AutoPIPE
          • +"Flange*" Messages displayed in AutoPIPE
          • +"Incorrect Data" messages displayed in AutoPIPE
          • +"Intel(r) Visual Fortran run-time error" messages displayed in AutoPIPE
          • +"Invalid Format" messages displayed in AutoPIPE
          • +"License Management Tool" Messages displayed in AutoPIPE
          • "Message from SofTrack" Messages displayed in AutoPIPE
          • +"Microsoft .NET Framework".. messages displayed in AutoPIPE
          • "Microsoft Visual C++ Runtime Library" message appears in AutoPIPE
          • "New Case Failed" Messages displayed in AutoPIPE
          • +"Note" Messages in AutoPIPE
          • +"PCFin" Messages displayed in AutoPIPE
          • +"Report Generator Error" Messages displayed in AutoPIPE
          • +"Reverse Segment" Messages displayed in AutoPIPE
          • +"SACS Export Error" messages displayed in AutoPIPE
          • +"Script Error" messages displayed in AutoPIPE
          • +"Text Node Editor" Messages displayed in when using OPIM from within AutoPIPE
          • "Unable to Import the Excel File..." Messages displayed in AutoPIPE
          • "Use of the selected Application is not allowed while operating offline"... message appears when using the application.
          • +"Warnings" Messages displayed in AutoPIPE
          • 01. "C:\Program Files (X86)\..." - Type mismatch dialog message appears when reviewing the results grids in AutoPIPE, why?
          • +Application Crashed or Freezes - AutoPIPE
          • AutoPIPE Report Viewer has stopped working
          • +Blank Messages displayed in AutoPIPE
          • +Issues that occur when exporting files from AutoPIPE
          • +Issues that occur when generating Reports from AutoPIPE
          • +Issues that occur when importing PXF files into AutoPIPE
          • +Known errors that occur when Installing / Uninstalling AutoPIPE
        • h. QA&R program for AutoPIPE
        • i. Security
        • +❤︎ Support Solutions and FAQ's in AutoPIPE
      • +.Bentley AutoPIPE Vessel (powered by Microprotol)
      • +ADL PIPE
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     Questions about this article, topic, or product? Click here. 

    "Connection with the Licensing Server has been lost." ,,, message was displayed while using AutoPIPE, why?

    Applies To
    Product(s): AutoPIPE
    Version(s): ALL;
    Area: Licensing
    Date Logged
    & Current Version
    Oct. 2021
    12.06.00.48

    Problem:

    The following was displayed while using AutoPIPE:

    Connection with the Licensing Server has been lost.

    Continued use of this product my cause product usage in

    excess of the limits set by your administrator. 

    It is recommended that you save the model and restart the program to obtain a new license.

    Why is this appearing?

    How to avoid it?

    Solution:

    As mentioned by the message, the connection between your computer and the Bentley Server was lost. This can be caused by any number of issue; internal computer malfunction, power outage, IT operations, updated security settings, Bentley Servers issue, personally once a mouse ate my internet cable, etc..  When starting AutoPIPE, the application goes to out to see if a license has been checked out to the computer. If a license was not checked out, AutoPIPE will then use CONNECTION Client to confirm that you are logged and then through BLT (Bentley Licensing Tool) check your entitlements to see if you are allowed to use a license for the application (ex. AutoPIPE). 

    BLT keeps track of all the licenses used by a company and compares that against their contract. While the total number of licenses used by a company and its employees remains below the agreed upon contract count there is no additional charges. However once the count exceeds the agreed upon count an invoice will be sent at the end of the term for the amount of over usage. 

    Again, BLT and CONNETION Client are responsible for entitlements and total number of license used by a company at any one period of time. If communication are lost between the user's computer and Bentley Servers, the applications will still perform their duties and account for anyone using the applications. Once communication were restored between the user and Bentley Servers, the applications will transmit and sync up any usage during the black out.

    The message mentioned above is a warning to the user that during the blackout there is the potential for additional people to start using an application that will result in over using the number of license as mentioned on the their  contract. Thus resulting in an end of the term invoice. Furthermore, any license alerting set up on the account would not function during the black out period. Therefore why the message stresses the urgency to try and re-establish communication between the user's computer and Bentley Server's as quickly as possible. 

    Again, the only way to fix this issue it to track down and fix anything (application settings, physical equipment, etc..) preventing communication between your computer and Bentley Servers.

    Note, check WIKI here to see if there is any kind of outage on Bentley's end that might explain a possible disconnect.

    See Also

    "AutoPIPE Licensing" Messages

    Warnings, Errors, Crashed, Confirm Messages in AutoPIPE

    Bentley AutoPIPE

    • lost
    • AutoPIPE
    • message
    • connection
    • AutoPIPE Licensing
    • Licensing Server
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    • Cancel
    • Mike Dattilio Created by Bentley Colleague Mike Dattilio
    • When: Tue, Oct 5 2021 10:59 AM
    • Mike Dattilio Last revision by Bentley Colleague Mike Dattilio
    • When: Wed, Oct 6 2021 2:43 PM
    • Revisions: 2
    • Comments: 0
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