Answer:
In situations where an issue is resolved without TSG help, please update your Case or send an email communication to answer this question:
Do you need still need support from Bentley on your current logged case?
If No,
Please describe the measures you took to remedy the problem on your end (be as specific as possible so we can use this information going forward). Additionally, notify Bentley that the case can be closed or close it yourself.
If in the future you run into any issues with the application, please submit a fresh service request to ensure that each issue is accurately noted and monitored.
If Yes,
Please refer to WIKI here for typical information needed by AutoPIPE Technical Support people.