| Applies To | |
| Product(s): | AutoPIPE |
| Version(s): | ALL; |
| Area: | Installation |
| Date Logged & Current Version | September 2023 23.00.00.230 |
Problem:
The following messages appear when trying to use Microsoft Word after installing AutoPIPE 23.00.00.230:
Microsoft Word
Word cannot start the converter NPDFCG_x64
Microsoft Word
The function you are attempting to run contains macros or content that requires macro language support When this software was installed, you (or your
administrator) chose not to install support for macros or controls OK
Microsoft
Microsoft Word 16
We're sorry but this feature appears to be broken and needs to
be repaired. Use the Programs and Features option in the
Windows Control Panel to repair Microsoft Office.
Solution:
This version of AutoPIPE installs and uses Microsoft Office 64bit files (Microsoft engine 2016 X64).
. In the case above, the user is using Microsoft Office 32bit applications. AutoPIPE 2023 does not install the correct divers for Microsoft Office 32 bit.
Avoidance:
This issue has been investigated and their are 2 possible solutions:
1. Delete the following registry Key:
a. Open the Registry Editor by typing “regedit” in the Windows search box under the Start menu and select ‘regedit.exe’.
b. Delete or rename the “mso.dll” registry value in the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\FilesPaths
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Common\FilesPaths
Note:
If you do not delete the “mso.dll” registry value, you may get a “Reconfiguring” message every time you open up an Office application.
or
2. A permanent solution would be to install MS Office 64-bit and remove all MS Office 32 bit reference / applications.
Other Resource
See Also
Known errors that occur when installing