Answer:
In one or more email correspondences with technical support from SNow (Service Now) case manager, there should be some hyper link text similar to the following"
Selecting any one of these hyperlink text should open your Case in the Support Portal .
After opening the Support Portal, continue with any one or more of the operations:
Learn how to manage cases in the Bentley Support Portal - effectively search, view, extract cases, identify the status of your case, and action needed to resolve it.
Learn how to update your open cases in the Bentley Support Portal. - navigate through the View My Cases page, understand how to read case notes, effectively add comments, and attachments to the case.
Learn how to close a resolved case in the Bentley Support Portal - accept or reject a proposed solution, and effectively close a resolved case.
Complete Support Portal details can be found here.