Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
AutoPIPE
  • Product Communities
AutoPIPE
AutoPIPE Wiki 01. See thru AutoPIPE to Desktop or blank screen
    • Sign In
    • -Pipe and Vessel Stress Analysis - Wiki
      • +ADL PIPE
      • -Bentley AutoPIPE
        • +- General Information about AutoPIPE
        • +- NEW User Guide for AutoPIPE
        • +- Technical Support - AutoPIPE
        • +Batch Processing, ITS, and ATS using AutoPIPE
        • AutoPIPE QA&R program
        • +Download - Install - Release Notes - AutoPIPE
        • +File / Model Management using AutoPIPE
        • +General - AutoPIPE
        • -Graphics - AutoPIPE
          • 01. See thru AutoPIPE to Desktop or blank screen
          • +02. Color Plot related issues in AutoPIPE
          • 03. Points disappear when viewing Imposed displacement & valve/flange
          • 04. 2 Flanges are Shown as a Single Flange
          • 05. AutoPIPE graphics take a very long time to refresh, slow, slugish
          • 06. How to select 2nd support at same node point ?
          • 07. Why is the AutoPIPE version and Model Name missing from the top of the application screen?
          • 08. How to display a displacement magnitude on plot output?
          • 09. North Arrow in AutoPIPE model
          • 10. Model Screen graphics appear as a series of dots in Model View
          • 11. Procedure to test your graphics card for running AutoPIPE
          • 12. Input grids indicate items in model, but screen is blank, how to view the model?
          • 13. How to change the scale size of the components in AutoPIPE
          • 14. Why is anchor graphic partially rotated in AutoPIPE?
          • 15. On some computers, dialog do not appear correctly when opened in AutoPIPE CONNECT v.11.00.00.22, why?
          • 16. How does AutoPIPE components look in Single-Line, Wire Frame, and Solid Model view?
          • 17. Dialog fonts appear smaller or blurry when using AutoPIPE, why?
          • 18. Why are all words are missing from ribbon graphics when starting AutoPIPE?
          • 19. Stress color plot shows beams as dark black, why?
          • 21. Dialog or Ribbon text not aligned correctly for AutoPIPE's View settings dialog, why?
          • 22. Suggested Nvidia graphic cards settings for use with AutoPIPE
          • 23. Tee arrows do not appear on the model when using AutoPIPE, why?
          • 25. Hot / Quick keys no longer function in AutoPIPE, why?
          • 26. How to know what the local axes direction at a pipe node point in AutoPIPE?
          • 27. How to force AutoPIPE to use a specific graphics card?
        • +Grids (Input & Results) - AutoPIPE
        • +Import and Export - AutoPIPE
        • +Known Issues in AutoPIPE (Enhancements, defects, etc..)
        • +Libraries - AutoPIPE
        • +License AutoPIPE -
        • +Loads and Load Sets - AutoPIPE
        • +Localization (Non-English Language) - AutoPIPE
        • +Modeling Approaches in AutoPIPE
        • +Modules (i.e. Flange Analysis, Spring Hanger Selection, Rotating Equip, TTA) in AutoPIPE
        • +Piping codes - AutoPIPE
        • +Post Processing - AutoPIPE
        • +Printing - AutoPIPE
        • +Reports - AutoPIPE
        • Security
        • +Settings - AutoPIPE
        • +Stress Isometrics - AutoPIPE
        • +Technology Productivity Capabilities
        • +Warnings, Errors, Crashed, Confirm, etc.. messages in AutoPIPE
      • +Bentley AutoPIPE Nozzle (WinNOZL)
      • +Bentley AutoPIPE Vessel (powered by Microprotol)
      • +Bentley PlantFLOW
      • +Bentley PULS
    • Multi-lingual announcement from BENTLEY TECHNICAL SUPPORT.
    • Working at Home with AutoPIPE
    • +AutoPIPE Brand Learning Resources
    • +Attend a live meeting with an AutoPIPE Analyst

    You are currently reviewing an older revision of this page.

    • History View current version

    01. See thru AutoPIPE to Desktop or blank screen

    Problem

    After the application is started, user can see thru the application to the desktop or see a blank white screen after a model has been opened.

    Some example screenshots showing the issue:

    A. See through the application to the desk top: 

    B. Trailing windows:

    C. Black Screen:

    Solution

    1. Does the computer meet the minimum requirements?

    Open the AutoPIPE readme file located in the program folder: default =  C:\ Bentley\ AutoPIPE V8i SELECTseries\ readme_autopipe.htm

    After the document is opened, select the System Requirement Hyperlink and review the requirements. Compare these requirements against your computer system (Start> Control Panel> system>).

    Note: AutoPIPE cannot be installed on the following Windows Operating Systems: Home Premium, Home Basic, or Starter.

    2. Update computer’s OPENGL display drivers

    Suggest to always run the most updated graphics card drivers to be sure that a known issue have been fixed or new enhancements have been added to your card. 

    3. Test your graphics Card in your computer

    See the following WIKI site for procedure to test your graphics card for running AutoPIPE

    Send image of results back to us in a service request.

    4. Assuming that the computer meets these minimum requirements, please complete the following steps

    1. Start AutoPIPE
    2. Select File> Open> AutoPIPE Database (DAT)
    3. Browse for the following model,  Examples> Walkthru.dat
    4. Open the model.
    5. What do you see on your screen: a. the model, b. Windows desktop behind the AutoPIPE application, or c. black screen?
            a. Take a screen shot #1 and save the image to a file.
    7. Go to menu item "View > Settings"
    8. Toggle "Enable Hardware Acceleration" i.e. if the option is ON turn it OFF and if it is OFF then turn it ON, and press OK button to close the dialog.
    9. Close AutoPIPE and re-open it to refresh the graphics area.
    10. What do you see on your screen:

    a. the model,

    b. Windows desktop behind the AutoPIPE application

    c. black screen?

    Take a screen shot #2 and save the image to a file.

    5. Turn off the computer hardware acceleration = none

    Contact your manufacturer of your graphics card to request instructions to manually turn off hardware acceleration

    Win 10:

    Click link here.

    Win 7:

    1. Choose Start > Control Panel.
    2. Double click Personalization and select "Display Settings".
    3. Click "Advanced Settings".
    4. On the Troubleshooting tab, click "Change Settings" .
    5. Move the Hardware Acceleration slider to None.
    6. Click Apply and then click OK to accept the new setting and close the dialog box.
    7. Click OK to close the Display Properties dialog box.

    If the dialog is grayed out, your video card will not let you change the setting. Suggest the following, try to restart AutoPIPE after each step:

    1. Update graphics card driver
    2. Verify all Microsoft Win 7 updates have been completed.
    3. Contact your graphic card manufacture and request a procedure to disable graphic acceleration.

    Or

    See the following Web site here

    Win XP:

    Change computer display properties: Control Panel> Display> Settings tab>Advanced button> Troubleshoot Tab> select hardware acceleration = none. Then try to open a model in AutoPIPE.

    Or 

    See the following Web site here

    6. Reset AutoPIPE's graphics window

    Be sure that the application window size is not set to Maximum, instead use Restore Down Mode

    Change the size of the application’s window (using the corners of the application, mouse over the bottom right corner of the application window, when the mouse icon changes to a double arrow, left click, hold, and drag to resize the application window, after doing so the application graphics should refresh.

    7. Change Graphics Display Adapters

    Most computers have 2 display adapters: 1. built into the motherboard and 2. an actual dedicated graphics card added to the motherboard. Check to see how many display adapters are on your computer. 

    1. Open Device manager

    2. Click on Display adapters

    See number of display adapters available. (example: 2 display adapters are available on this computer).

    If your computer does have 2 display adapters, then it has the ability to assign usage of either adapters to the program or choose one adapter to always be used. Suggest to investigate what settings are enabled on your computer. The instructions to check these settings vary depending on the adapter manufacturer. Suggest to work with someone who knows how to check what display adapter is being used to run AutoPIPE (ex. IT department) or contact the adapter manufacturer requesting instructions base on your specific card.

    Note: in one case a user  added a custom setting to always use the higher quality display adapter to run AutoPIPE.

    8. Refresh Graphics on Load

    1. Close AutoPIPE

    2. Open AutoPIPE.INI file from the User Profile Path. (note, do not make changes to the AutoPIPE.INI file in the program folder)

    3. Find “RefreshGraphicsOnLoad" (approx line 49 of the file)

    4. Set  “RefreshGraphicsOnLoad"=1

    5. Save the file and restart AutoPIPE.   

    9. Miscellaneous Suggestions

    1. Control Panel> Display> Appearance> Effects, "Use transition effects for menus and tooltips" should be unchecked

    2. Disable virus protection or document management applications, and then try to run the program. Some software are reporting high CPU usage on PCs running windows. This is a known issue reported as: CAE-TR-8090 , Product: AutoPIPE V8i, Version: 09.00.00.00

    3. Run as Administrator mode. It is preferred to permanently set this privilege as shown below. (note: navigate to the icon used to start the application, right click the mouse button on the icon, and select Properties from the listing, and select the Compatibility tab as shown below).

    Known hardware issue:

    AutoPIPE has been know to have graphical issues on the following hardware:

    a. HP Compaq dx2400 Microtower with display card Intel(R) G33/G31 Express Chipset

    b. HP Compaq dx7500 Microtower with display card Intel(R) G45/G43 Express Chipset

    Workaround:

    These steps will be required when new instance of program is opened.

      1. Open Model.
      2. Go to menu item “View > Settings”
      3. Toggle “Enable Hardware Acceleration” i.e. if the option is ON turn it OFF and if it is OFF then turn it ON
      4. Press OK
      5. Click in the graphics area or double click the title bar to refresh the graphics area.

    If nothing above resolves the issue; create a Service Request and send us images created from steps above for review.

    See Also

    Graphics

    Bentley AutoPIPE

    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies