AutoPIPE

AutoPIPE Wiki 05. Bentley AutoPIPE is (NOT RESPONDING) or "Bentley AutoPIPE Application is not responding" message appears

05. Bentley AutoPIPE is (NOT RESPONDING) or "Bentley AutoPIPE Application is not responding" message appears


	Applies To

	Product(s):	AutoPIPE,
	Version(s):	2004, XM, & V8i
	Environment:	N/A
	Area:	Crashed
	Original Author:	Bentley Technical Support Group

Problem:

The following text appears in the application bar:

Bentley AutoPIPE (systemname) (Not Responding)

or the following is displayed:

Bentley AutoPIPE Application

Bentley AutoPIPE Application is not responding

if you close the program, you might lose information.

Why is this and What do I do?

Solution:

The most common reason for this to occur is because the application is trying to process the current command while another command is being issued before the first command has had time to finish being processed by the application. The 2nd command be be initiated by the user or by the application itself.

The application needs additional time to processes model that have:

A. A lot of node points

B. Modal analysis with very high cut off frequency

C. Any type of dynamic analysis

D. Copy / Pasting large amounts of data

E. etc..

Depending on the function / analysis being performed, the program needs sufficient time to process. Pressing additional keyboard keys or menu selection will cause the application to instantly crash. The best course of action is to leave the mouse and keyboard alone and let the application complete the intended process on its own.

After a period of time, the process should be completed and the (Not Responding) message will disappear from the application bar. The user can continue to use the application as intended.

Again, best course of action, give AutoPIPE time to process the initiated commands before pressing more buttons. However, if the dialog message shown above appears for an extended period of time, one of two things has occurred:

1. The application is still processing the command and requires more time

2. The application has encountered a problem in the model database and cannot get passed it..

There can be a number of reasons that would cause this to occur. However the CAE development team is constantly working on error trapping these issues to resolve them automatically. Only course of action is to press the "Close the program" button, afterwards the application will close. Suggest the following:

A. Open a New model with the same General Model Option Settings, and import the exiting model into a new model, this will sometimes filter the database to clear some issues that may have occurred with the previous model.

B. If this does not resolve the issue please log a service request and send in an AutoPIPE APC file for review.

Known Workaround

1. If this issue occurs when the model is started:

This maybe an indicator that there is a problem in the model's database if this Not Responding issue occurs when the model is first opened and after a considerable period of time it does not clear by itself.

Available options:

1. Create a new model.

Start from the beginning and create a new model with AutoPIPE.

2. Import the old model into a new model.

Create a new model in AutoPIPE with proper General model Options (i.e. Correct piping code, correct number of Press/Temp cases, correct units library etc.). When the program allows the user to start entering geometry data, select File> Insert Model> AutoPIPE Model (*.DAT) command (see online help for details on this command). Follow the prompts to import an exiting AutoPIPE model into the current new file.

When a model is inserted, all the data from the original file is reorganized into the current data base, resets all library data, re-orders segments, re-orders all node number, etc.. essentially this process refreshes the data. Then save the file to a different name and continue working.

3. Create a Service ticket with Bentley technical support, be sure to add the model into a ZIP, and attach to the SR for the CAE development team to review.

2. If this issue occurs when using the "Convert Point to" (ex. convert "Bend" point to "Run" point) or Inserting a new node point:

The start and end points of the segment may not be correctly set in this model. Try import the model into a new model as instructed above or Round Trip the model. If the issue continues, log a service request, attach your model APC file, mention this WIKI site, and answer the following questions:

Provide any history about the mode, like any steps to repeat? Was the original model imported model? What kind of operations were performed - like any segment split or creation? Or any deletion of nodes? The history of the model may help us isolate a scenario which might have caused this and help the CAE development team error trap the issue.