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AutoPIPE Wiki E962-1: File read error, please contact BENTLEY
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    • -Pipe and Vessel Stress Analysis - Wiki
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          • +"Alert" Messages displayed in AutoPIPE
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          • +"Autopipe.exe" Messages displayed in AutoPIPE
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          • +"Bolts*" Messages displayed in AutoPIPE
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          • -"Error" messages displayed in AutoPIPE
            • "Closed loop detected in imported model at TEE point xxx" error message in AutoPIPE appears when importing a model
            • "No Piping with OD >= 1.400 inches (35.56 mm) is found in PXF file" error message displayed in AutoPIPE
            • "Root Element Is Missing" message displayed in AutoPIPE
            • "Time history analysis file (*.TIM) does not exist." error message appears in AutoPIPE, why and how to fix it?
            • Application Error - 0xc0150002
            • AutoPIPE Preview Handler error on installation
            • E102-155: This point must be an anchor/reference point error message in AutoPIPE
            • E102-161: This point does not have reference point defined message appears in AutoPIPE
            • E119-1: Maximum number of load combinations exeeded message appeared in AutoPIPE
            • E13-16: Cannot Find the specified units file error message in AutoPIPE
            • E131-30: AUTOPIPE.CLR not found message appears when starting AutoPIPE, why?
            • E15-13: PXD file is needed for accessing AutoPLANT data in this model Please place PXD and PXH files in same directory as DAT file.
            • E154-16: This value must be between 0 and 2, recommended value is 0.5... error message appears in AutoPIPE
            • E156-38: Value must be greater than zero error message is displayed in AutoPIPE
            • E175-28: Error in velocity profile specification
            • E21-40: Executing this operation can corrupt distributed load records in AutoPIPE
            • E2164-15: Qualified stress for all bend and tee components should be greater than zero error message in AutoPIPE
            • E31-37: Material type not recognized. Re-enter.. message appears when using AutoPIPE
            • E38-95: Cannot insert component after a tee message in AutoPIPE
            • E511-1: Invalid AutoPIPE data file , error message displayed in AutoPIPE, why?
            • E512-109 cannot open Projectwise model message appears when opening an AutoPIPE model
            • E512-149: Model name must not contain space character... error message in AutoPIPE
            • E512-65: the model cannot be opened or locked
            • E514-2: Unable to retrieve Time History Load and Time History files - error message in AutoPIPE
            • E516-11: Analysis terminated: model must have more than one point... error message appears in AutoPIPE
            • E516-8: Demo version limit of 20 points exceeded... message appears in AutoPIPE, why?
            • E521-22: Base point is not on selected range error message is posted in AutoPIPE, why?
            • E521-24: No range specified for copying, why?
            • E522-32: Cannot find clipboard file in current directory message appears in AutoPIPE
            • E522-33: Cannot complete the paste operation in AutoPIPE
            • E523-21: No Range specified for rotation.... message is posted in AutoPIPE, why?
            • E527-25: Point not found in selected range... message appears in AutoPIPE, why?
            • E723-23: System is not complete for analysis purposes
            • E726-104: Zero length not allowed at beam XX
            • E732-1: Angle is 0 deg. at bend xxx message in AutoPIPE
            • E732-2: Angle is 180 deg. at bend xxx message in AutoPIPE
            • E732-3: Not enough clearance to fit bend ... Error in AutoPIPE
            • E737-26: Valve components are not permitted in HDPE pipe system as per CC N-755-1 - error message in AutoPIPE
            • E751-1 Tee type gt 8 or lt 1. SIF not calculated - AutoPIPE
            • E774-44: Equation requires more combinations to be complete...error message appears in AutoPIPE, why?
            • E801-11: Fatal Error: no mass in the system or "NAN" appeared in AutoPIPE reports
            • E801-12: Cannot find next frequency
            • E801-135: Number of analysis nodes exceeds maximum limit of 10000 nodes
            • E801-1: FATAL ERROR: Unstable System - error message in AutoPIPE
            • E801-24: Number of MSRS groups is inconsistent with SAM case - Error Message in AutoPIPE
            • E801-3: No static load cases specified
            • E801-4: Zero length element
            • E801-5: Zero Element Stiffness in AutoPIPE
            • E801-62: Unable to process any time history function... message appears in AutoPIPE, why?
            • E801-64: Undefined point name in time history load data... message appears in AutoPIPE, why?
            • E801-6: Zero flexible length beam... message appeared when using AutoPIPE, why?
            • E801-75: Cannot allocate memory for analysis, unload some applications.
            • E829-1: Incorrect model size in file Static analysis results will be ignored.
            • E90-21: Analysis results do not exist
            • E90-43: Structural Synchronizer not installed on the system.... message appears in AutoPIPE, why?
            • E951-1: No default available. Re-enter, message appears in AutoPIPE, why?
            • E962-1: File read error, please contact BENTLEY
            • E962-2: File write error, check disk space error occurred in AutoPIPE
            • E963-21: Number of characters in name cannot exceed 48 error message displayed in AutoPIPE?
            • E963-8: Non-ascii characters or "?" are not permitted in name message appears when opening a model in AutoPIPE, why?
            • Error "The model you are about to open as last modified in a newer version..." message appears in AutoPIPE, why?
            • Error 1316 - A network error occurred while attempting to read from the file
            • Error 221: Please contact Rebis... message appears when opening a PXF file in AutoPIPE
            • LoadLibrary failed with error 1114: A dynamic link library (DLL) initialization routine failed... message was displayed when running AutoPIPE, why?
            • LoadLibrary failed with error 87 ... message was displayed when running AutoPIPE, why?
            • No load case is selected to print time history results - Error message in AutoPIPE
          • +"Flange*" Messages displayed in AutoPIPE
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     Questions about this article, topic, or product? Click here. 

    E962-1: File read error, please contact BENTLEY

    Applies To
    Product(s): AutoPIPE,
    Version(s): ALL
    Environment: N/A
    Area: Error
    Original Author: Bentley Technical Support Group

    Problem:

    When trying to open a AutoPIPE model the following occurs?

     

    ---------------------------
    Error
    ---------------------------
     E962-1:   File read error, please contact BENTLEY
    ---------------------------
    OK  
    ---------------------------

    Solution:

    Consideration #1:

    AutoPIPE stores the last saved model as a systemname.BAK file. Rename the *.BAK file extension to *.DAT and try to open the file in AutoPIPE.

    Consideration #2:

    In addition, all Undo files are saved as a U**. Try to rename one of these files to *.DAT and open with AutoPIPE.

    Consideration #3:

    If the program crashed you may still have a chance to recover your files by using the following procedure.

      1. Select Start button

      2. In the field  just above the button type in "%temp%, and press enter key.

      3. This will display your temp folder, look for a folder called "AP_09xxxx" open this folder to view the files within.

        Note: This folder contains temp files used by the program. When a file is closed by the program, it will automatically remove these temp files. If AutoPIPE is currently closed, no model is open on your system, these represents instances where AutoPIPE may have been closed incorrectly or system crashed where these files could not have been automatically removed.

      4. Search for a folder with the correct system, and open the folder.

      5. If there are files with, move the entire folder to a safe location, and try to open the AutoPIPE DAT model. Otherwise use the steps above to rename any BAK or Uxx files and open them for review.

      6. If successfull in recovering a file, with it still open in AutoPIPE, save the file to the correct working directory location typically used for AutoPIPE models.

      7. If the model will still not open up, please zip up the entire directory, create a Service Request on Bentley's web site, and send the file for review. 

    Note: If AutoPIPE is closed, no model is currently opened, you may delete the AP_09xxxx folders from the %temp% location mentioned above.     

    Consideration #4:

    If message above was displayed while trying to conduct a dynamic analysis, check the user specified dynamic files (ex. TIH, THL, HMF, SPC)  to be sure that they are properly formatted. 

    Example.

    If trying to perform a Time history analysis, message was displayed, Upon inspecting the TIH and THL files it was discovered that the 1st line was blank. According to the AutoPIPE help the first line always contains information. Simply removing the blank line, saving the file, and now the Time History analysis is completed without displaying the message above.

    Consideration #5:

    If your model has a custom material or unit library, remove the library and then try and open the model. If the model opens, then it was directly related to the customized file. 

    See Also

    "Error" Messages

    Bentley AutoPIPE

    • E962
    • error
    • AutoPIPE
    • Dynamic Analysis
    • Read
    • E962-1
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    • Mike Dattilio Created by Bentley Colleague Mike Dattilio
    • When: Tue, Oct 1 2013 8:52 AM
    • Mike Dattilio Last revision by Bentley Colleague Mike Dattilio
    • When: Fri, Nov 1 2019 2:19 PM
    • Revisions: 11
    • Comments: 0
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