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AutoPIPE Wiki 02. User not in office has a license checked out to their systems, cannot get a pooled license.
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    • -Pipe and Vessel Stress Analysis - Wiki
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            • +1. Subscription Entitlement Service - AutoPIPE & AutoPIPE Vessel
            • -2. SELECTServer Licensing - AutoPIPE v.11.04 or lower
              • +01. Interactive Guide to Licensing AutoPIPE v.11.04 or lower
              • +02. Demo mode issues in AutoPIPE v.11.04 or lower
              • +03. Check in / Check out Issues in AutoPIPE v.11.04 or lower
              • +04. User Profile License Issues in AutoPIPE v.11.04 or lower
              • +05. License Management Tool (LMT) issues with AutoPIPE v.11.04 or lower:
              • -06. Managing License issue in AutoPIPE v.11.04 or lower:
                • 02. User not in office has a license checked out to their systems, cannot get a pooled license.
                • 05. From the user's License report, user's name shows as ?????
                • 06. Restrict the type of license user can actually use in AutoPIPE
                • +09. Node Locked (Non-Select) Licensing AutoPIPE
                • 10e. Additional SELECT Open Access FAQ on Overusage
                • 10f. How did I incur overcharges for 3 license of AutoPIPE when I only have 2 license?
                • 10g. How do I prevent overusage of AutoPIPE products?
                • 11. Licensing: What occurs when a non-trust license version of AutoPIPE is started?
                • 13. How many sessions of AutoPIPE can I run at the same time on the same computer with only 1 license?
              • +07. CONNECT, CLOUD, and Go To CONNECTION Center issues with AutoPIPE:
              • +08. Training / Trial / Trust License Issues in AutoPIPE v.11.04 or lower
            • Q. Bentley Subscription Programs to license AutoPIPE
            • Q. Who are my company's Bentley On-site Administrator(s)?
        • +Loads and Load Sets - AutoPIPE
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     Questions about this article, topic, or product? Click here. 

    02. User not in office has a license checked out to their systems, cannot get a pooled license.

    Applies To
    Product(s): AutoPIPE,
    Version(s): All
    Area: Licensing
    Original Author: Bentley Technical Support Group

    Problem:

    AutoPIPE license is checked out on a computer that cannot be accessed because person and/or computer is not available.

    Scenario: a company has 1 AutoPIPE pooled license shared by 5 people on a design team. John has started AutoPIPE, thereby checking out the only license to his system. John has left for a 2 week trip out to the project work site. Question, can anyone back in the office use AutoPIPE?

    Solution:

    Given the scenario above were John has checked out the only license to his computer and left for an extended stay in the field; NO, none of the 4 people back at the company location can use AutoPIPE because the number of available license in LMT is 0 for AutoPIPE: (in AutoPIPE, see

    AutoPIPE V8i 09.06.01.xx and Higher: select File> License Management Tool>

    AutoPIPE V8i 09.06.00.xx and Lower: select Tool> Setting> License Management Tool>

    License Check out tab, shown below).

      

    As long as the available license is <1, the user cannot open AutoPIPE V8i 09.05.xx.xx and lower. However, AutoPIPE V8i 09.06.xx.xx and higher now supports trust licensing and every user who starts the program will get a license from a valid SELECTserver connection.

    Available Options:

    1. Contact the person who has the license checked out and asked that they connect to the internet to check the license back in.

    2. In the event the person is not available but their computer is physically available. Ask company IT department person with administrative rights to log onto the computer, open LMT, and manually check the license back in.

    3. Contact Bentley Licensing group, 1 800 Bentley (236-8539), select Option 4, Licensing, to discuss all other options.

    4. Log a Service Request on www.Bentley.com for the licensing group to call back with available options.

    5. Local Bentley Admin person(s) can log onto their SelectServer at https://SELECTserver.bentley.com, to investigate and resolve the issue.

    See Also

    Managing License issue

    Bentley AutoPIPE

    • LMT
    • License Checkout tab
    • AutoPIPE
    • LMT issues with AutoPIPE
    • License
    • License Management Tool
    • Manage Licenses issues
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    • Mike Dattilio Created by Bentley Colleague Mike Dattilio
    • When: Wed, Oct 16 2013 4:59 PM
    • Mike Dattilio Last revision by Bentley Colleague Mike Dattilio
    • When: Wed, Jun 6 2018 9:48 AM
    • Revisions: 15
    • Comments: 0
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