Cannot connect to projects

I am trying to connect to my projects, I am asked for the username and password on the login window and push OK.  Another login window appears and again I push okay; a third window appears stating "You could not login to project "ABC". Do you want to try again?"  I try various projects and receive the same results.  I have had this issue twice before but the problem seemed to rectify it's self within a hour or two; but not this time.  Myself and another user are experiencing the same issue, while the other two users are operating fine.

Any help with this is greatly appreciated.  I have tried to call the help desk but I keep getting disconnected after a ring or two.  I have logged a ticket but haven't heard back and this issue is becoming an increased priority.

Parents
  • Hello AHolfeld,

    Is this it AutoPlant/ProjectWise projects?

    If yes please make sure that users that are connecting to project are belong to group that exists in AutoPlant and Project Wise. These are default groups in AutoPlant project that exist:

    If no try to replace access.mdb file in your AutoPlant projects root folder with one from sample projects root:

    Try to use default "Supervisor" user and pasword to login to the project. If this will work. Try to open your original access.mdb file in MS Access and run Compact and Repair from File menu.
    I hope this will help.
    Please let me know results.

    Kind Regards,
    Artiom



Reply
  • Hello AHolfeld,

    Is this it AutoPlant/ProjectWise projects?

    If yes please make sure that users that are connecting to project are belong to group that exists in AutoPlant and Project Wise. These are default groups in AutoPlant project that exist:

    If no try to replace access.mdb file in your AutoPlant projects root folder with one from sample projects root:

    Try to use default "Supervisor" user and pasword to login to the project. If this will work. Try to open your original access.mdb file in MS Access and run Compact and Repair from File menu.
    I hope this will help.
    Please let me know results.

    Kind Regards,
    Artiom



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