ISOGEN Error XCHG0000: User Cancelled

We are using Plant Design V8i SS4 and ISOGEN.

We are trying to pull out an Isometric but by pressing the button Generate ISO, we get the Error message before we can see anything being a problem :

This message box pops out even before the Selection Box appears.

Everything was fine the day before.

The problem is specific to a particular machine, no matter what model or project we try to pull out the iso from.

If we extract from another machine (same projects or models) everything is fine. We backed up to last week and changed bentley files with those of a working PC but still the same results. 

Any help or anything that we could check before reinstalling the PC is welcome, 

Thanks

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  • Have you got AutoPLANT setup on a server for your ISOGEN settings or are they local?

    I would suggest going to installed programs and running a repair on the AutoPLANT install.

    If it still is not working
    Delete the following
    All files except rebistagtreee.ini from C:\ProgramData\Bentley\Plant V8i\Config
    All files in C:\ProgramData\Bentley\Plant V8i\Temp
  • Hello Guy Guerin,

    Have you recently installed any Windows updates?
    Some of our user faced the same issue and have created Service Requests, that resulted in Defect Report 383800. Some Windows updates might be the core of this issue and restoring machine to earlier point of time could help to solve it.

    At first try to repair your AutoPLANT installation as Ray have suggested and if it will not help then try to restore your machine.

    Please inform us here about your results.

    Best Regards,
    Kestutis Mitkus
    Technical Support Group
    Bentley Systems Inc.

    Best Regards,
    Kestutis Mitkus

    Application Engineer, Building, Structural & Plant

     

Reply
  • Hello Guy Guerin,

    Have you recently installed any Windows updates?
    Some of our user faced the same issue and have created Service Requests, that resulted in Defect Report 383800. Some Windows updates might be the core of this issue and restoring machine to earlier point of time could help to solve it.

    At first try to repair your AutoPLANT installation as Ray have suggested and if it will not help then try to restore your machine.

    Please inform us here about your results.

    Best Regards,
    Kestutis Mitkus
    Technical Support Group
    Bentley Systems Inc.

    Best Regards,
    Kestutis Mitkus

    Application Engineer, Building, Structural & Plant

     

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