PlantSight EDM throws Maximum number of Briefcases per user reached.

Hi All,

Currently I am trying to load EDM and I am getting this error continously and due to which I am not able to connect to OPM as well.





When I load OPM U11 or U9 it throws below error with same above error in OPM logs as well. Tried cleaning all local bim file, reinstalled nothing is working out .



Log Error



Anyway we can troubleshoot this issue.Its only one user who is facing  this issue even after releasing locks

Regards
Ashutosh Patil

Parents
  • Hi Ashutosh,

    As per our discussion with the stakeholder and development team we have found that there are 100 briefcases assign to your name and most of them were created between Nov 21st and Nov 22nd . During these days the EDM was down due to a production down issue.

    Here are some investigation notes::



    We have deleted few of these old briefcases and as per your confirmation the issue got resolved over the case and you are not getting the same error. Now you are opening the EDM as well as connected to the OPM.

    I am glad it work for you.

    Regards,
    Chanchal Mashalkar

Reply
  • Hi Ashutosh,

    As per our discussion with the stakeholder and development team we have found that there are 100 briefcases assign to your name and most of them were created between Nov 21st and Nov 22nd . During these days the EDM was down due to a production down issue.

    Here are some investigation notes::



    We have deleted few of these old briefcases and as per your confirmation the issue got resolved over the case and you are not getting the same error. Now you are opening the EDM as well as connected to the OPM.

    I am glad it work for you.

    Regards,
    Chanchal Mashalkar

Children
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