AutoPLANT SS4 user group not transfering to vision or document manager

We are trying to configure Autoplant SS4 and Projectwise SS4 on windows 7 and get the attached error when attempting to open a project.

The correct user group is present in projectwise and project administrator but when user configurations are viewed in vision or doc manager the required user group is not present and cannot be added. We have one machine where everything works but cannot recreate the install. (working machine had acad2012 installed over 2011after projectwise and no ms office on it)

Our install order was Autocad 2012, Projectwise SS4, Autoplant SS4.

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