Error or Warning Message

Bentley Document Manager
Document Services intialization error (could not New object for ProjectDBUtils).
Vision will now exit.

Explanation

This error appears on systems where AutoPlant SS4 was installed after uninstalling AutoPlant SS5. Some registry entries are left after uninstalling AutoPlant SS5 that are causing this issue.

How to Avoid

Remove following entries from registry for 64 bit enviroment:

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{7B1EA59A-2C19-4C65-8D5E-C57CAD0959E1}\InprocServer32\8.11.10.1
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{0902DDB6-7615-406B-BD4E-5CD01F44CC38}\InprocServer32\8.11.10.1
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{25E05A0B-06D9-44BB-B921-FA97D5F10A05}\InprocServer32\8.11.10.1

Remove following entries from registry for 32 bit enviroment:

HKEY_CLASSES_ROOT\CLSID\{7B1EA59A-2C19-4C65-8D5E-C57CAD0959E1}\InprocServer32\8.11.10.1
HKEY_CLASSES_ROOT\CLSID\{0902DDB6-7615-406B-BD4E-5CD01F44CC38}\InprocServer32\8.11.10.1
HKEY_CLASSES_ROOT\CLSID\{25E05A0B-06D9-44BB-B921-FA97D5F10A05}\InprocServer32\8.11.10.1