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In OpenPlant Modeler CONNECT Edition, the requirement is to create a custom (new) joint type using OpenPlant Project Administrator CONNECT Edition.
In OpenPlant Project Administrator CONNECT Edition, new tool has been introduced for creation of custom or new joint type. This wiki article explains the procedure for creation of new joint (Test Flange Joint) via OpenPlant Project Administrator CONNECT Edition
If the above problem still persists, then please create a Service Request and contact the Bentley Product Advantage group. Please include a list of all relevant details to get in-depth analysis for a solution or workaround.