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In OpenPlant PID CONNECT Edition, requirement is to create a new custom component.
In OpenPlant PID CONNECT Edition, requirement is to create a custom valve (custom ball valve). Below wiki article will explain the customization to achieve such requirement.
If above problem still persists, then please create a Service Request and contact the Bentley Product Advantage group. Please include a list of all relevant details to get in depth analysis for a solution or workaround.