In OpenPlant Modeler CONNECT Edition, the requirement is to customize the pop-up toolbox.
This document explains the procedure to add/remove tools from the Pop-Up toolbox that gets evoked upon hitting SHIFT Key + Reset (Right Mouse Button).
Action: ribbon grouppopup admin\view\tools.
Once Action has been updated, click on Save to save all the settings.
If above problem still persists, then please create a Service Request and contact the Bentley Product Advantage group. Please include a list of all relevant details to get in depth analysis for a solution or workaround