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OpenPlant | AutoPLANT Wiki How To Log Service Request during an Emergency . (COVID-19)
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    How To Log Service Request during an Emergency . (COVID-19)

    Product(s): OpenPlant Products
    Version(s): All Bentley Products
    Environment: GENERAL
    Area: N/A
    Subarea: N/A

    Working From Home

    In these challenging times when COVID-19 is imposing significant disruptions to day-to-day activities and affecting normal business flow. If you are encountering an issue getting set up to work from home, please indicate by checking this box so we can direct it to the appropriate resources to deal with.

    Overview

    How to log a SR  informing of any problem with Service Request Manager (SRM) while working from home during emergency :

    1. From the windows system tray, click on arrow and then click on Connection Client and then click on CONNECT Center and it will load Bentley portal i.e. connect.bentley.com





    2. In connect center, scroll down to the bottom of the page and click on New Service Request Button.




    3. Upon clicking on New Service Request, it will redirect to the below page.



    4. In the opened page, select other account and fill in all the necessary details accordingly and hit Submit.

      NOTE : Please ensure to check the WORK FROM HOME checkbox .




    See Video

    How to Log or Report Service Request for Bentley Plant Products
    Product(s): OpenPlant Products Version(s): All Bentley Products Environment: GENERAL Area: N/A Subarea: N\A Overview How to log a SR informing of any problem…
    Last edited over 3 years ago in OpenPlant | AutoPLANT > OpenPlant | AutoPLANT Wiki

    See Also

    CONNECT Services - OpenPlant
    CONNECT Services See Also Product TechNotes and FAQs OpenPlant Modeler External Links Check Videos Content - LEARN Server Comments or Corrections? Bentley Product Advantage Group requests…
    Last edited over 2 years ago in OpenPlant | AutoPLANT > OpenPlant | AutoPLANT Wiki

    • raise ticket to oppid
    • Raise Ticket to OpenPlant Modeler
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    • Harshavardhan Kaduru Created by Bentley Colleague Harshavardhan Kaduru
    • When: Fri, Mar 27 2020 1:01 PM
    • Revisions: 1
    • Comments: 0
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