Problem Description

Many user has raised the issues about getting Working Offline dialog box whenever they launch the dgn eventhough their workset is connected to PlantSight project as shown in image below:



Working Offline dialog box is popped up when Dgn gets launch.



Sync option in OPPID dgn when  launched entirely it is faded as shown below  



There are many other cases when dgn gets into offline mode when launched, and in this article one of it has been explained.

Reason:

First check kindly verify that Workset is properly associated to Plantsight project through OPPA .
For that go to Workset.cfg, For this wiki OOTB Imperial workset has been considered and its path is shown below :

C:\ProgramData\Bentley\OpenPlant CONNECT Edition\Configuration\WorkSpaces\OpenPlantExample\WorkSets

Rightclick on Imperial.cfg and open with Notepad or Notepad++.



Verify that into Imperial.cfg there is no value assigned infront of iModel file and its Guid since it is not been linked properly eventhough workset has been Associated to PlantSight Project



Go to OPPA same workset-Imperial and on rightside window pane in Connected Project Information entities: It can be found that iTwin of the PlantSight project has not been linked hence infront of iTwin file & iTwin GUID it is Not Defined as highlighted in red in below image.

Solution:  

To rectify the issue kindly follow below step:

1. When we associate a Workset to PlantSight project the cap besides Imperial workset shown below turns into Darkgreen from yellow .



2.If you are an admin you can do set up of that workset further and verywell aware of how to do setup  of that Plantsight Itwin..



Kindly view the wiki attached at the end of this article.

3.But if Admin has already done the Setup for that workset then other user need to proceed with Link to iTwin option in CONNECT Service tab



4.But as a User just click on link to iTwin then Select an Already Setup iTwin dialog box will be popped up hit on Yes.



5.Select iTwin dialog box will pop and show iTwin into the Associated PlantSight project.

(Cross is the name given to our iTwin file created in PlantSight Project for which the workset has been associated)



6.After hitting on Select in last step within few seconds it will give Workset,’Imperial’ successfully connected to Cross  iTwin  as shown below.

(Cross is the name given to our itwin file created in PlantSight Project for which the workset has been associated)



7.On right hand side pane  of workset - Imperial in CONNECTED Project Information section iTwin File and iTwin Guid gets reflected as shown below.



8.Same values gets reflected into Imperial.cfg for IMODEL_FILE & IMODEL_GUID  as shown in image below



Note: Make sure during this above procedure, OPPID dgn which was showing working offline dialog box is closed

Result: 

After Link to iTwin is done launch the same dgn connected to that workset.During launching it will show the proper itwin Name  or iModel Name to which it is connected.
Hit on yes



And after dgn is launched completely it can be seen that Sync and Setting option is enabled.



Thus with this one case of dgn getting into Working Offline mode can be resolved.

See Also

Still a Problem?

If above problem still persists, then please create a Service Request and contact the Bentley Product Advantage group.  Please include a list of all relevant details to get in depth analysis for a solution or workaround