Your Feedback is important to us!

Around the world, engineers and architects, constructors, and owner-operators are using Bentley’s software solutions to accelerate project delivery and improve asset performance for the infrastructure that sustains our economy and our environment.  Together, we are advancing infrastructure.

In this journey we are ensuring users’ success is achieved and they should be able to use Bentley products without any issues.

Bentley technical support team is working 24*7 for users' issues and challenges and we are always working on users' experience. Your valuable feedback will help us to improve your experience with us.

After the closure of the service request, you will receive an email from us. You will receive an email usually within 12 hrs after the clouser of service request. This email contains a link for a short survey, where you can rate your experience with service request handling by the Bentley technical support team and any additional comments.

The process is easy and simple:

1. Click on the link ‘Take the Survey’ or you can copy-paste the link mentioned in the email to your web browser.
   
   
   
   
2. Just rate your experience and add notes if any. And submit the survey.
   
   

If you aren’t receiving our surveys, please let us know as it is extremely important for us to hear your feedback