Applies To
Product(s):	OpenPlant CONNECT Edition Update
Version(s):	10.10.00.72
Environment:	Windows 10 (64-bit)
Area:	Installation
Subarea:	-
Original Author:	Shubham Sawant, Bentley Product advantage Group

Troubleshooting for installation issue of OpenPlant suits like OpenPlant Modeler CONNECT, OpenPlant Project Administrator CONNECT and OpenPlant PID CONNECT.

Background

In this wiki article, we will explore the possible troubleshooting methods to resolve issues faced during the installation/uninstallation of OpenPlant suits. While installing/uninstalling user is getting the following error message as, "Failed to install OpenPlant Modeler CONNECT Edition with error code 0x80070643. Fatal error during installation".

Steps to Accomplish

1. Click on the link given below. This will direct to the official Microsoft site.
   
   Link > https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d 
   
   
2. Click on Download troubleshooter as shown
   
   
3. Once downloaded, double click on the setup & click on next as shown
   
   
   
   
4. Click on the appropriate option according to the purpose. click on installing if you facing this error while install or click uninstalling if you are facing the error while uninstall as shown
   
   
   
   
5. This will check for registry as shown
   
   
6. Select an appropriate application in which you are facing the issue & click on Next as shown
   
   
   
   
7. This will find & troubleshoot the actual registry issue automatically. See the attached image for reference
   
   
   
   
8. Now, try to attempt to install/uninstall the application & this time it won't give the error message.

See Also