Applies To
Product(s):	AutoPLANT Modeler CONNECT Edition
Version(s):	10.XX.XX.XXX
Environment:	Windows 10 (64-bit)
Area:	Errors, Logs, Messages, Crashes
Subarea:	-
Original Author:	Evander Cabalagan, Bentley Global Technical Support

Background

Applications in the computer/machine updates from time to time. For instance, Microsoft 365 Apps update/upgrade affects the performance of AutoPLANT Modeler. It causes problems in opening the dwg files or models. Sometimes restarting the machine will help but most of the time it won’t.

Steps to Accomplish

1. In computer settings, search for Microsoft Access Database Engine 2016.
2. Right click on it and select REPAIR.
   
3. After the repair, launch AutoPLANT Modeler and open any of the dwg files to verify the result.
   
   

Still a Problem?

If above problem still persist, then please create a Service Request and contact the Bentley Product Advantage group.  Please include a list of all relevant details to get in depth analysis for a solution or workaround. 

See Also

communities.bentley.com/.../common-installation-issues-with-autoplant

Comments or Corrections?

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