| Applies To | |
| Product(s): | PlantSight |
| Version(s): | PS3,PS5 |
| Environment: | Windows 10 (64 bit) |
| Area: | Engineering Data Manager |
| Subarea: | XXXX |
| Original Author: | Chanchal Mashalkar, Bentley Global Technical Support Group |
Overview
In PlantSight,to access Tag Management via the Data Manager tab,an error message appears stating “Please Sign in to Access Your Bentley Services”.
Problem Description
In PlantSight, a user may encounter the following error when accessing Tag Management through the Data Manager tab.
Steps to Resolve
- Clear the Browser Cache.
For Example in here clearing the Mozilla Browser Cache as per the image below. - Refresh the website to verify the result.
Note: It is suggested to use either Chrome or Edge for browsing the PlantSight website (https://plantsight.bentley.com).
See Also
communities.bentley.com/.../errors-logs-messages-crashes-in-connect---openplant-isometrics-manager
Still a Problem?
If above problem still persists, then please log a Case and contact the Bentley Global Technical Support group. While logging a case, please include all relevant information to get in-depth analysis for a solution or workaround.
Link to log a case is available Here>>>
Comments or Corrections?
Bentley's Global Technical Support group requests that you please confine any comments you have on this Wiki entry to Forum section? section. THANK YOU!
communities.bentley.com/.../autoplant-axsys-openplant-plantwise-forum