HI,
I have one problem when open the GC as below, I using win7 sp1, please help me fo fix this issue?
Thanks all
Hi Nguyen Duc Hoa,
When this crash occurs, what are the steps that lead to it? How are you starting GenerativeComponents, what file do you attempt to open, anything else that may help analyze what might be happening? Is there any log-file that is created?
Thank you,
Volker
Dear Mueller,
The detail of my problem as
Description: Stopped working
Problem signature: Problem Event Name: APPCRASH Application Name: GenerativeComponents.exe Application Version: 8.11.9.436 Application Timestamp: 57475e6f Fault Module Name: unknown Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 08984735 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033
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Thank you for the additional detail.
Description of what happens before this crash happens (are you starting the application, how are you starting it, e.g. from what shortcut, etc., are you opening a file, etc.?) will help us narrow down what the problem could be.
If this occurs when starting the application, have you tried repairing or uninstall/reinstall of it?
If this occurs when opening a specific file, could you please attach that file, or send it to me at Volker.Mueller@bentley.com?
I try to uninstall GC and reinstall but this error try again, I start it from short cut and I create new file error show again.
Regards,
Hoa
Hello Hoa,
After uninstalling GC, have you cleaned out all resources, program files, preference files, etc. installed and used by GC? These may reside in various locations, including e.g. Windows\Users\<your user name>\AppData\Local\Bentley\GenerativeComponents\8.11?
You may want to attempt just deleting this folder without uninstall/reinstall and see whether this helps.