Stopped working GC

Question

HI, 
 
 I have one problem when open the GC as below, I using win7 sp1, please help me fo fix this issue?

Thanks all

Mueller · Answer

Hello Hoa, 
 After uninstalling GC, have you cleaned out all resources, program files, preference files, etc. installed and used by GC? These may reside in various locations, including e.g. Windows\Users\<your user name>\AppData\Local\Bentley\GenerativeComponents\8.11? 
 You may want to attempt just deleting this folder without uninstall/reinstall and see whether this helps. 
 Regards, 
 Volker

Mueller · Answer

Hi Hoa, 
 It looks like this is difficult to trouble shoot through this type of back-and-forth. 
 Before your problems with GC started, had you been able to run it successfully? 
 After uninstalling and deleting all files associated with GC (with the exception of any project files, of course), please do reboot your computer. Run Windows Update, ensuring that your computer's system is up-to-date. Most likely this will cause another reboot. I'd recommend rebooting anyway. Then install GC again, and I suggest selecting a custom location for both, program and data files, so that there is clarity about what gets executed and accessed. 
 Regards, 
 Volker