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Technical support for the GenerativeComponents trial version is intended to be handled via the GenerativeComponents Forum. Search for answers or simply create a new post with any questions or issues you might have, and watch for the community to respond. The BE Community is made up of Bentley product users from all disciplines and all regions of the world, as well as Bentley employees & affiliates. Quite a collection of knowledge and experience!
Also, we strongly recommend that you take advantage of the GenerativeComponents Essentials course. Developed by the Bentley Institute, this is a self-paced course covering the basics of GenerativeComponents. Offered here for a limited time as a part of the GenerativeComponents Trial Program, this is a great introduction into the world of GenerativeComponents and should be considered required material prior to setting off on your journey.
Note that if you are a Bentley SELECT customer, you can also use the standard support methods outlined at http://selectservices.bentley.com/en-US/SELECT+Support+Contacts.htm for your regular day to day support needs. And of course you can also create a new Service ticket at if and when needed.
We are also beginning a page to collect GenerativeComponents Known Issues.