Randomly some of our users receive error message 55502 while uploading more than one file ( ≅ 1000 Document around 10 GB ) using ProjectWise Explorer. Please note that we are using windows 10
Hi Firas did anyone ever came back to you, We also experience the same issue on ProjectWise.
AURECON SOUTH AFRICA
hello gents - I would make a couple of suggestions: (1) disk space on your caching server, or PW file server (did you run out?), (2) network timeout (I am not a network engineer, but I would talk with your IT folks and ask them to watch the network connections for any errors (Wireshark is good for this)), (3) I am guessing one file works, 5 files, 10 files....To determine if it is the number of files versus the size, I would find or create one large file, or a smaller number of very large files, and see if it also errors out, (4) issues with your database (log file space, disk space, other.
We believe that it was a network issue "Mainly bandwidth", we managed to do it on batches on different machines. But you have to notice a fact that other systems handled the issue. The best advise to follow Kirk Peterson advise using a cashing server.
Thanks Firas, Yes our systems team also identifyed the issue to be Network related.
There is a setting in the dmskrnl.cfg that extends the time before it times out a file transfer. I believe you set it on the Integration Server.