We can probably get one of his admins to assist him but I would like to have a decent idea of what needs to happen. If the admin simply connects to our PWise site on the machine will this be enough? Any help is appreciated.
The bat file and cab files are located in C:\Program Files\Bentley\ProjectWise\Web\resources\Installs
from the webserver. Copy all the files from the Installs folder to the clients machine and click on RegisterDLLS.bat
Make sure you turn off popup blocker as well as you have your Active X controls and plugins set accordingly. Usually I set it to either prompt or enable. Except for unassiged Active X controls & Initialize and script ActiveX controls not marked as safe for scripting I leave Disabled.