When I open a master file from the Projectwise web or web view site, (using MicroStation Or Bentley View) the reference files do not show in the drawing and are in red in the reference manager.
The reason for this is that there is no ProjectWise integration available when opening files from the websites, therefore MicroStation and Bentley view do not know where to find the reference files.
The best solution would be to use Projectwise Publisher with Projectwise Websites to view the files. If you have Publisher installed on the server, and it is connected to the Projectwise webserver with the Projectwise Publishing gateway, then when in the Projectwise web or webview site, all the user has to do is double click the file or right click and choose view. The VPR viewer will come up and display an image of the master file with the references. There are also tools in this viewer to zoom in, plot, measure, and redline \ markup the file (that is if you are not in view mode).
Put the master and reference files in the same directory in Projectwise, run scan ref so that the master is now pointing to the references in the same directory. When you open the master file via the websites the reference will be found because they are in the same folder as the master
Add the path to each of the reference files in the ProjectWise web working directory to the workspace MS_RFDIR variable.
By default the working directory for the web client is located under the user profile: C:\Users\<username>\AppData\Local\ProjectWise\WebWorkDir\<servername_datasourcename>\dmsxxxxx.
You would need to add the path for each individual folder that contains a reference file as the MS_RFDIR variable is not recursive.
What the Web Won't Do For You