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Content Management Wiki ProjectWise Publisher Service will not start
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    ProjectWise Publisher Service will not start

      Product(s): ProjectWise Publishing Server
      Version(s): 08.09.04.17, and up
      Area:  Server
      Original Author: Dana Guthrie, Bentley Technical Support Group

    Error or Warning Message

    In the application event log the following message appears

    Faulting application PubServer.exe, version 8.9.4.19, faulting module PubServer.exe, version 8.9.4.19, fault address 0x00043580.

    Explanation

    One reason this could happen is that Publisher user an xml file (pubconfig.xml ) for configuration. On occasion this file gets corrupted.

    How to Avoid

    Option 1: Replace the pubconfig.xml with a known good file

    1. Make sure the publisher executable (pubserver.exe) is not running via task manager. If it is, end the process.

    2. Publisher delivers an original file (pubconfig.xml.ori ) along with the one it uses for configuration.

    3. In the C:\Bentley\PublishingServer\Config folder on the server, Rename the pubconfig.xml file to pubconfig.old

    4. Make a copy of the pubconfig.xml.ori

    5. Rename the copy to pubconfig.xml.

    6. Start the Projectwise Publisher service

    For this use case, the Publisher service started but when a user went to view a file he got an error “cannot load…”

    Option 2:  Publisher now starts but I can't view a file

    1. Make sure the Projectwise Publisher Administrator service and Projectwise Publisher image engine service is running

    2. Launch the ProjectWise Publisher Administrator, (Start / Programs / Bentley / ProjectWise Publishing Server / ProjectWise Publishing Server Administrator

    3. Turn off run as a webserver extension under the general tab, clicked submit, then restart the server control

    4. Go back and check on ‘run as a webserver extension’ and hit submit and restart the service control again.

    5. You should now be able to view a file.

    See Also

    Troubleshooting ProjectWise Publishing Server

    • ProjectWise Publishing Server
    • Server
    • error message
    • SELECTsupport
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    • Dana Guthrie Created by Bentley Colleague Dana Guthrie
    • When: Wed, Mar 5 2014 3:31 PM
    • Thomas Hess Last revision by Thomas Hess
    • When: Wed, Aug 3 2016 4:47 PM
    • Revisions: 4
    • Comments: 0
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