In the application event log the following message appears
Faulting application PubServer.exe, version 126.96.36.199, faulting module PubServer.exe, version 188.8.131.52, fault address 0x00043580.
One reason this could happen is that Publisher user an xml file (pubconfig.xml ) for configuration. On occasion this file gets corrupted.
Make sure the publisher executable (pubserver.exe) is not running via task manager. If it is, end the process.
Publisher delivers an original file (pubconfig.xml.ori ) along with the one it uses for configuration.
In the C:\Bentley\PublishingServer\Config folder on the server, Rename the pubconfig.xml file to pubconfig.old
Make a copy of the pubconfig.xml.ori
Rename the copy to pubconfig.xml.
Start the Projectwise Publisher service
For this use case, the Publisher service started but when a user went to view a file he got an error “cannot load…”
Make sure the Projectwise Publisher Administrator service and Projectwise Publisher image engine service is running
Launch the ProjectWise Publisher Administrator, (Start / Programs / Bentley / ProjectWise Publishing Server / ProjectWise Publishing Server Administrator
Turn off run as a webserver extension under the general tab, clicked submit, then restart the server control
Go back and check on ‘run as a webserver extension’ and hit submit and restart the service control again.
You should now be able to view a file.
Troubleshooting ProjectWise Publishing Server