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    Document status incorrect on one PW client machine

    Product(s): ProjectWise Explorer Client
    Version(s): 08.11.11.111
    Area: Installation
    Original Author: Molly Watts, Bentley Technical Support Group

     

    Problem Description

    On one machine, a document in final status will show as "going out", checked in files show status of "final", turns out the machine had multiple versions of ProjectWise Admin and Explorer installed at one time.  (even though they matched at this particular time, the dlls were still mismatched as 8.11.11.111 and 8.11.11.574- can be seen by turning on the "file version" column in Windows Explorer by right clicking on the column names and selecting more)

    Steps to Resolve

    1. Uninstall both the PW Explorer and PW Administrator
    2. Delete both install directories (c:\program files(x86)\Bentley\projectwise\bin and c:\program
      files\Bentley\projectwise\bin)
    3. Reinstall both products of the same exact version.
    • installation
    • ProjectWise Explorer Client
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    • Molly Watts Created by Bentley Colleague Molly Watts
    • When: Mon, May 12 2014 10:53 AM
    • Thomas Hess Last revision by Thomas Hess
    • When: Tue, Aug 2 2016 2:02 PM
    • Revisions: 3
    • Comments: 0
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