This document illustrates best practices for ProjectWise Administrators and/or IT personnel to get ProjectWise users connected in a remote situation.
When working remotely, the best practice is to send a company issued laptop with the user to access either an on-premise or Bentley hosted ProjectWise implementation.
Internal On-Premise System
Public Facing On-Premise System
Bentley Hosted System
To get your users up and running successfully, follow the topics described in this document:
Note: Additional resources are listed after the topics.
To connect to ProjectWise, each user needs a laptop with some basic requirements.
Your ProjectWise users may have some connectivity issues. In other words, the user may not see the datasource(s). If they do not see the datasources, edit the ProjectWise Network Configuration settings, particularly the Datasource Listing and DNS Services tabs. For detailed information, see the Configuring Network Settings from ProjectWise Explorer section in the ProjectWise Explorer help.
The user may experience slowness or a perceived lag in performance. The perceptions may be caused due to a variety of non-ProjectWise hurdles such as Wi-Fi bandwidth, VPN bandwidth, etc. The following tweaks can be done for the ProjectWise User Settings and may improve performance during the users’ work from home experience.
If the user’s working directory is located on a mapped drive/server share, be aware that files will download to the client workstation, and then uploaded back to the mapped drive.
Using the C: drive for the Working directory will reduce network traffic.
Note: Files may already be checked-out to the different working directory. PW Administrators should work to capture the checked-out file(s) and replace them on the ProjectWise storage to help cut down on data loss.
Leaving local copy on check in and using up to date copies on check out and copy out will reduce network traffic.
Note: PW Administrators should be certain to document user settings before adjusting so they can revert the settings if necessary.
Possible use of “Show Select Reference Documents” dialog to select specific reference files to download or check.
ProjectWise Learning Paths: