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Document Type: Technote
Product(s): Projectwise User Synchronization Service
Original Author: Projectwise Technical Support
Title: Troubleshooting ProjectWise User Synchronization Issues
The ProjectWise User Synchronization Service (USS) is used to synchronize ProjectWise user and group accounts with Windows user and group accounts. This allows users to log into ProjectWise using the same username and password that they use to log in to Windows.
We will look at a few areas in configuring the ProjectWise Synchronization Service, including Trust, Permission, and ProjectWise Administration.
ProjectWise requires there to be a two way trust when the ProjectWise Integration and USS servers are in one domain and the users ‘live’ in another domain in Active Directory. Make sure there is a two way trust between domains.
On the Integration Server, go to services: the synchronization service 'logon user' must be a domain user and be able to enumerate users on each domain.
If your ProjectWise USS stops working, first check the services on the Server (typically the Integration Server) and ensure that the ProjectWise USS is running.
If the service appears to be running, open ProjectWise Administrator.
** If none of the above resolves the problem please configure logging by doing the following:
What if only one user has a problem or several random users are not being synchronized?
Typically there is a lost SID or the user was created in ProjectWise with a SID that no longer matches the SID in Active Directory.
Switching the user to “windows” and then back to “windows synchronized” should flush and recreate the user SID.