Microsoft Word is locking up when integrated with ProjectWise while users are working or if the program is left idle. This is not a common problem among users but I discovered it happening with a few users who upgraded from ProjectWise 2004 to XM.
In ProjectWise Administrator, go to Applications, then "Word" and change the action that runs the program class "Word.Document" to "Word.Application" and this resolved the issue. Also, do the same with Excel, change from "Excel.Sheet" to "Excel.Application".
Also after setting this, make sure the ProjectWise Client applicaton association is removed for Word and Excel so that it uses the Default Administrator Application.
Product TechNotes and FAQs
Bentley Technical Support KnowledgeBase
Bentley LEARN Server
Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this " Comments or Corrections?" section. THANK YOU!