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ProjectWise Design Integration Forum Trouble-Shooting Office Integration
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    Trouble-Shooting Office Integration

    Vickie Ramsey
    Offline Vickie Ramsey over 6 years ago

    A new Wiki Article on Trouble-Shooting Office Integration has been posted.

    This Wiki lists the steps that our Support team will typically follow when resolving an Office Integration issue.

    Common Symptoms of Integration Issues:

    • Office Crashes opening a file from ProjectWise Explorer
    • Office opens to a blank document when opening a file from ProjectWise Explorer
    • ProjectWise Explorer opens a second login dialog when opening an Office file from ProjectWise Explorer
    • ProjectWise integrated functions open to the local drive
    • Office has missing ProjectWise dialogs

    The above information is not a complete list. 

    If you have additional issues that you discovered and fixed feel free to add them to this Wiki.

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    • Paul Duffy
      0 Offline Paul Duffy Tue, Jul 23 2019 10:09 AM

      Has anyone comes across issues with Word, where images are not displayed if opened from ProjectWise? I have a word document where images have copied and pasted. If you export the document, send to folder, and open from the Window OS then the images are all visible. If you open for edit (check out) or open read-only from ProjectWise the images are not displayed.

      In the exported document you can right-click the image and go to "Link" and you see the document in the Windows MS Office temporary files location, and there is a jpg there as well. If you do the same with the document opened from ProjectWise the "Link" dialog opens in the PW local dms folder, but there is no jpg in the folder.

      Is there anything that can be done in the set up to allow the documents opened from ProjectWise to handle what appears to be the embedded image in a jpg (or whatever) format?

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    • Paul Duffy
      0 Offline Paul Duffy Tue, Jul 23 2019 10:09 AM

      Has anyone comes across issues with Word, where images are not displayed if opened from ProjectWise? I have a word document where images have copied and pasted. If you export the document, send to folder, and open from the Window OS then the images are all visible. If you open for edit (check out) or open read-only from ProjectWise the images are not displayed.

      In the exported document you can right-click the image and go to "Link" and you see the document in the Windows MS Office temporary files location, and there is a jpg there as well. If you do the same with the document opened from ProjectWise the "Link" dialog opens in the PW local dms folder, but there is no jpg in the folder.

      Is there anything that can be done in the set up to allow the documents opened from ProjectWise to handle what appears to be the embedded image in a jpg (or whatever) format?

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