ProjectWise "Send to>Mail Recipient as Link" get Outlook freezes

Offline S. Hotte over 6 years ago

Hi,

ProjectWise Explorer Connect Edition version .203

Office 2016

Some users have Outlook freezes when they're using the Send to>Mail Recipient as Link command.

Anyone experiencing this problem?

Thanks,

0 Offline S. Hotte Fri, Aug 25 2017 8:56 AM
Problems occurs about 1 time every 2 weeks so it’s hard to troubleshoot. I updated 2 workstation with the latest version of ProjectWise Explorer and hope it will fix the problem.

I will contact Bentley Support but I doubt they will help… Use to ask to reinstall the software or rebuild the entire machine as usual suggestion. Waisted time.

SH
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Offline Arturas Zidonis Fri, Aug 25 2017 3:02 AM in reply to S. Hotte
Is it possible for user to disable other add-ins (PDF x-change and Antidote) in Outlook and then try to Send To > Mail Recipient as Link ?

IF there won't be any difference I would suggest contacting Bentley Technical Support for deeper investigation.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Offline S. Hotte Thu, Aug 24 2017 12:17 PM
Emails are plain text only when PW makes it freeze. All users have Windows10 machine with Office365 since 3 months now.

SH
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Offline Arturas Zidonis Thu, Aug 24 2017 11:17 AM in reply to S. Hotte
Outlook makes plain text only on ProjectWise links or on all links? If all links are as plain text then change Ourlook settings.

When this crash issue started to occur? after Outlook upgrade maybe? Did you try to reinstall PW Explorer?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Offline S. Hotte Thu, Aug 24 2017 10:53 AM
Random freeze.

Here are some screen shot when it happened, Outlook uses plain text instead of HTML, both PW and Outlook freezes:

SH
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel