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ProjectWise Design Integration Forum PW Working Directory not download completely on external client machines.
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    PW Working Directory not download completely on external client machines.

    Ray de Armas
    Offline Ray de Armas over 5 years ago

    We have a managed WorkSpace that opens .pcf files depending upon the name of the Parent Project Folder. When I open the same .dgn as a external client does, my pw_workindir has around 20 dms folders containing all the cached workspace elements. When my external sub client opens the same .dgn, they only download around 5 cached dms folders, and are missing a huge chunk of the workspace.. fonts,pentables, etc.

    It is not a security permission issue, as I have logged onto their machine remotely with my administrative account, and I got the same lacking results. 

    I have also tested on other machines not linked to their domain, nor mine, and those machines did download the complete workspace correctly. 

    I am using CONNECT Edition in ProjectWise 10.00.02.99 & SS4 in PowerGEOPAK

    I feel like the issue lies solely on the single external client's machines, but I am not sure what I can do to help fix this. Please help... Thanks.

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    • Kevin van Haaren
      Offline Kevin van Haaren Thu, Apr 19 2018 1:31 PM +1
      have you purged the workspace off your local machine to make sure you aren't seeing the results of old copies of stuff on your machine?
    • Kevin van Haaren
      Offline Kevin van Haaren Thu, Apr 19 2018 1:32 PM +1
      also, have you looked in the pwc.log and mcmintr.log files for errors?
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    • Ray de Armas
      +1 Offline Ray de Armas Thu, Apr 19 2018 5:13 PM

      Hello Kevin,

      First off.. thanks for the response! Yes, i did purge the local WorkSpace off the machine, and unfortunately that had no effect. I got on a call with a Civil support rep E1 named Ms. Holly Herring. We went through the log files using the cmd prompt to differentiate the launches of the applications. It was evident that a change had been made to the msconfig.cfg on the external clients machines.. This was overwriting over the top of my predefined managed workspace in pw causing the working directory to not completely install. As of now.. the client has a workaround which satisfies me, but I am still going to undergo the task of locking the specific variables in my .pcf file so they will not be overwritten.

      Answer Verified By: Ray de Armas 

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    • Ray de Armas
      +1 Offline Ray de Armas Thu, Apr 19 2018 5:13 PM

      Hello Kevin,

      First off.. thanks for the response! Yes, i did purge the local WorkSpace off the machine, and unfortunately that had no effect. I got on a call with a Civil support rep E1 named Ms. Holly Herring. We went through the log files using the cmd prompt to differentiate the launches of the applications. It was evident that a change had been made to the msconfig.cfg on the external clients machines.. This was overwriting over the top of my predefined managed workspace in pw causing the working directory to not completely install. As of now.. the client has a workaround which satisfies me, but I am still going to undergo the task of locking the specific variables in my .pcf file so they will not be overwritten.

      Answer Verified By: Ray de Armas 

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