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ProjectWise Design Integration Forum "No database connection is active at the moment" error
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    • Print Organizer

    "No database connection is active at the moment" error

    Matt Kovach
    Offline Matt Kovach over 4 years ago

    Hello All,

    Has anyone seen (or continues to see / experience) "No database connection is active at the moment" error when printing from a ProjectWise-based Print Organizer Print Set (i.e. .pset and MicroStation Design Files are stored in a ProjectWise Work Area / Folder)? This error seems to present itself every time we work with a ProjectWise-based Print Organizer Print Set. In some cases, submitting a Single PDF print job fails (not sure how this error relates). Additionally, the Print Definition / MicroStation Design File, for which the print jobs fails, is always different (for the same .pset).

    It should also be noted that we see the "Error copying document '<File Name>.dgn' to client. "Failed to write to XML file." error at the time of print job failure. Also, we are:

    • Using MicroStation V8i (SELECTseries 4), Version 08.11.09.832
    • Using GEOPAK Civil Suite V8i (SELECTseries 4), Version 08.11.09.878
    • ProjectWise Explorer CONNECT Edition, Version 10.00.03.167
    • Working with Bentley-hosted ProjectWise Servers / Datasources / Data Stores (Version 10.00.03.140)

    If you have experienced this issue, and have a fix / workaround that you can share, I would be extremely grateful. Many thanks in advance!

    Matt

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    • Andrew Frimpong
      0 Offline Andrew Frimpong Wed, Dec 4 2019 1:00 PM

      Good morning Matt! 

      Did you ever get this sorted out?

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    • Erika Riley
      0 Offline Erika Riley Mon, May 4 2020 10:30 AM

      Did you ever get this fixed?

      Erika  Riley

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    • Matt Kovach
      0 Offline Matt Kovach Thu, May 7 2020 9:02 AM

      I have not had access to ProjectWise since August of 2019. So, I am unsure as to whether this has been resolved. But after speaking with several people at Bentley, I learned that this issue needs to be corrected by the MicroStation Platform Team, not the ProjectWise Team. Still no updates on this though.

      ProjectWise Explorer CONNECT Edition, Version 10.00.03.453

      ProjectWise Drive, Version 2022.1.328

      OpenRoads Designer CONNECT Edition, Version 10.09.00.91

      OpenRoads Designer CE 202 Release 2, Version 10.10.21.4

      Power GEOPAK V8i (SELECTseries 10), Version 08.11.09.918

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    • Ben Devine
      0 Offline Ben Devine Wed, Jun 17 2020 10:44 AM in reply to Erika Riley

      I am another user having this same issue and would love to get some guidance on how to resolve this! 

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    • Matt Kovach
      0 Offline Matt Kovach Wed, Jun 17 2020 10:50 AM in reply to Ben Devine

      Hello Ben,

      I would suggest that you submit a Service Request for this one. When working with this issue (while working with my former employer), I had many a calls with the Technical Support Team to review. Unfortunately, there was no resolution (to my knowledge) prior to me leaving and joining my current employer. Since ProjectWise is in our sights, I have posted the question (of whether this issue has been resolved) to our Account Manager and a Business Development Manager (at Bentley). Hoping for some news on this soon.

      ProjectWise Explorer CONNECT Edition, Version 10.00.03.453

      ProjectWise Drive, Version 2022.1.328

      OpenRoads Designer CONNECT Edition, Version 10.09.00.91

      OpenRoads Designer CE 202 Release 2, Version 10.10.21.4

      Power GEOPAK V8i (SELECTseries 10), Version 08.11.09.918

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