• State Not Answered
  • +2 person also asked this people also asked this
  • Replies 8 replies
  • Subscribers 65 subscribers
  • Views 4656 views
  • Users 0 members are here

"No database connection is active at the moment" error

Matt Kovach
Offline

Hello All,

Has anyone seen (or continues to see / experience) "No database connection is active at the moment" error when printing from a ProjectWise-based Print Organizer Print Set (i.e. .pset and MicroStation Design Files are stored in a ProjectWise Work Area / Folder)? This error seems to present itself every time we work with a ProjectWise-based Print Organizer Print Set. In some cases, submitting a Single PDF print job fails (not sure how this error relates). Additionally, the Print Definition / MicroStation Design File, for which the print jobs fails, is always different (for the same .pset).

It should also be noted that we see the "Error copying document '<File Name>.dgn' to client. "Failed to write to XML file." error at the time of print job failure. Also, we are:

  • Using MicroStation V8i (SELECTseries 4), Version 08.11.09.832
  • Using GEOPAK Civil Suite V8i (SELECTseries 4), Version 08.11.09.878
  • ProjectWise Explorer CONNECT Edition, Version 10.00.03.167
  • Working with Bentley-hosted ProjectWise Servers / Datasources / Data Stores (Version 10.00.03.140)

If you have experienced this issue, and have a fix / workaround that you can share, I would be extremely grateful. Many thanks in advance!

Matt

  • 0 Offline in reply to Erika Riley

    Erika - These errors that we were seeing were the result of creating new .pset files. And oddly enough, the XML file - to which ProjectWise is reporting a "failed to write" error - DOES exist in the specified "local working directory" folder. Additionally, there are no permissions issues with these folders or files. The "no database connection is active" part of the error is a bit vague, but may imply that attempts to verify the applicable document/file information have failed (don't know why, though).

    I really hope that the fix is not to open .psets in a newer version of a CONNECT Platform-based product (i.e. MicroStation, OpenRoads Designer, etc.) and save. I fear that there could be backward compatibility issues with these .pset files, as we've seen in the past with SELECTseries 2 and SELECTseries 4.

    ProjectWise Explorer CONNECT Edition, Version 10.00.03.453

    ProjectWise Drive, Version 2022.1.328

    OpenRoads Designer CONNECT Edition, Version 10.09.00.91

    OpenRoads Designer CE 202 Release 2, Version 10.10.21.4

    Power GEOPAK V8i (SELECTseries 10), Version 08.11.09.918

  • 0 Offline in reply to Ben Devine

     I ran into this issue when my company changed it's ProjectWise server and I used the RebasePset utility to repath pset file to the new server.  Microstation SS4 would not recognize the new server.  So to resolve the issue I had to open the pset file in Microstation CONNECT and save.  Then I was able to open the pset in Microstation SS4 and the error went away.

    Erika  Riley

  • 0 Offline in reply to Ben Devine

    Hello Ben,

    I would suggest that you submit a Service Request for this one. When working with this issue (while working with my former employer), I had many a calls with the Technical Support Team to review. Unfortunately, there was no resolution (to my knowledge) prior to me leaving and joining my current employer. Since ProjectWise is in our sights, I have posted the question (of whether this issue has been resolved) to our Account Manager and a Business Development Manager (at Bentley). Hoping for some news on this soon.

    ProjectWise Explorer CONNECT Edition, Version 10.00.03.453

    ProjectWise Drive, Version 2022.1.328

    OpenRoads Designer CONNECT Edition, Version 10.09.00.91

    OpenRoads Designer CE 202 Release 2, Version 10.10.21.4

    Power GEOPAK V8i (SELECTseries 10), Version 08.11.09.918

  • 0 Offline in reply to Erika Riley

    I am another user having this same issue and would love to get some guidance on how to resolve this! 

Communities
Support and Services
Training and Learning
Social Media