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ProjectWise Design Integration Forum ProjectWise CONNECT Licensing on Older Datasources
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    ProjectWise CONNECT Licensing on Older Datasources

    jcallicott
    Offline jcallicott over 3 years ago

    Greetings,

    I have a question that is based on this post:

    https://communities.bentley.com/products/projectwise/content_management/f/content-management-forum/140238/projectwise-connect-edition-licensing/567106#567106

    We are working with a sub- a small shop - and they own one PW CONNECT License on a CSS. When they connect to other, larger firm's datasources, no issue. Yet when they connect to ours - which is set to have users deliver their own PW licenses - they get Error 58510, indicating "Your ProjectWise use profile requires that you activate this ProjectWise product using the SELECTServer setting configured on this workstation." Thing is, they can't... they never received an activation key, as their products do not license using SELECT Server; it's all Subscription Entitlement Service (SES) through CONNECTION Client. They received Error 58510 running the 01.67 build, and still do with the 03.262 build.

    I had the user run the license management tool (C:\Program Files\Bentley\ProjectWise\bin\licensetool.exe), and it shows no licenses at all. I assume this is WAD because their licenses are SES based. I also asked the user to provide their license log, and another error came up indicating "License Log file not found. Please run your application first."

    I strongly suspect the larger firms are extending PW usage to this small company. Is there a reason the PW Explorer software would refuse to license on an older Integration Server (V8i SS4 refresh)? I am able to license fine on our datasource using the 03.262 build, myself. Might there be any other reason for what we're seeing? 

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    • Phil Conard
      0 Offline Phil Conard Tue, Feb 4 2020 12:50 PM

      Hi jcallicott, for the example above, the licensing is the same regardless of the server/client combination. There are no known compatibility issues. PW Explorer does not yet support SES licensing so they will need an activation key on the machine to use client based licensing. The only reason this message is displayed is that the activation key is not found on the machine. I would suggest they contact Bentley licensing support and ask for the activation key associated with their organization. A PW Explorer version that supports SES is due later this year. 



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    • jcallicott
      0 Offline jcallicott Tue, Feb 4 2020 3:16 PM in reply to Phil Conard

      Phil, I will have the team member seek out their activation key. Thanks!

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