pwe will not open word documents 50002

Hello William Nelson,

Have you checked the HKEY_CURRENT_USER Registry Hive as well (as the HKEY_LOCAL_MACHINE Registry Hive)? You mentioned checking the Load Behavior on the Add-ins.

Here are some Keys to check for conflicting Add-in Load Behavior settings:

• HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Excel\Addins
• HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins
• HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Word\Addins

See if there are any PWOfficeAddIn.ConnectProxy_16 Subkeys. Try removing these, as there should be equivalents under the HKEY_LOCAL_MACHINE Registry Hive, with the proper Load Behavior setting.

Hope that this helps

those keys do not exist in HKLM

those keys do not exist in HKLM

Do you see Keys here?:

• HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Excel\Addins
• HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Outlook\Addins
• HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Word\Addins

In addition to the PWOfficeAddIn.ConnectProxy_16 Subkey, you may also see the BSIPWOfficeAttr.AttrConnect.1 Subkey.

supposedly thats for 32bit. we have 64bit 10 and 64bit office but i did check there , there is addins but no pwofficeaddin

Can you check this:

Does this File exist in the Folder specified here? I'm a bit confused by the lack of PWOfficeAddIn.ConnectProxy_16 Subkeys in the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office Keys. From my experience and understanding, these Keys determine the Load Behavior (I have them and all Office Applications seem to work just fine).

On a somewhat related note, we did have issues with ProjectWise Explorer version 10.00.03.280 and Office Applications. If you opened a Word File (for example) from a Windows Folder and then went to open a Word File (Document) from ProjectWise Explorer (by double-clicking on it), you would be prompted to sign into a Datasource again. This issue was fixed in 10.00.04.434 (not sure about 10.00.03.3xx versions).

yes both projectwise addins are checked