pwe will not open word documents 50002

RE: pwe will not open word documents 50002

Dustin McDuffie — Mon, 09 Jan 2023 14:32:25 GMT

Hey Phil - has there been a fix for this? Our users are on Explorer 3.434 & 3.453 but still experiencing this problem.

Edit: I did notice two separate instances of add-ins for PW Integration. That could be it as well!

RE: pwe will not open word documents 50002

William Nelson — Tue, 29 Jun 2021 13:43:20 GMT

yes both projectwise addins are checked

RE: pwe will not open word documents 50002

Matt Kovach — Tue, 29 Jun 2021 13:39:10 GMT

Can you check this:

Does this File exist in the Folder specified here? I'm a bit confused by the lack of PWOfficeAddIn.ConnectProxy_16 Subkeys in the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office Keys. From my experience and understanding, these Keys determine the Load Behavior (I have them and all Office Applications seem to work just fine).

On a somewhat related note, we did have issues with ProjectWise Explorer version 10.00.03.280 and Office Applications. If you opened a Word File (for example) from a Windows Folder and then went to open a Word File (Document) from ProjectWise Explorer (by double-clicking on it), you would be prompted to sign into a Datasource again. This issue was fixed in 10.00.04.434 (not sure about 10.00.03.3xx versions).

RE: pwe will not open word documents 50002

William Nelson — Tue, 29 Jun 2021 13:02:37 GMT

supposedly thats for 32bit. we have 64bit 10 and 64bit office but i did check there , there is addins but no pwofficeaddin

RE: pwe will not open word documents 50002

Matt Kovach — Tue, 29 Jun 2021 12:59:49 GMT

Do you see Keys here?:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Excel\Addins
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Outlook\Addins
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Word\Addins

In addition to the PWOfficeAddIn.ConnectProxy_16 Subkey, you may also see the BSIPWOfficeAttr.AttrConnect.1 Subkey.

RE: pwe will not open word documents 50002

William Nelson — Tue, 29 Jun 2021 12:54:52 GMT

those keys do not exist in HKLM

RE: pwe will not open word documents 50002

Matt Kovach — Mon, 28 Jun 2021 20:59:25 GMT

Hello William Nelson,

Have you checked the HKEY_CURRENT_USER Registry Hive as well (as the HKEY_LOCAL_MACHINE Registry Hive)? You mentioned checking the Load Behavior on the Add-ins.

Here are some Keys to check for conflicting Add-in Load Behavior settings:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Excel\Addins
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Word\Addins

See if there are any PWOfficeAddIn.ConnectProxy_16 Subkeys. Try removing these, as there should be equivalents under the HKEY_LOCAL_MACHINE Registry Hive, with the proper Load Behavior setting.

Hope that this helps

RE: pwe will not open word documents 50002

William Nelson — Mon, 28 Jun 2021 13:50:49 GMT

upgraded to 3.343 still has the issue.

RE: pwe will not open word documents 50002

William Nelson — Fri, 25 Jun 2021 16:43:08 GMT

I dont use this software but what im told they have to use 280 because the server they are connecting to is 280

RE: pwe will not open word documents 50002

Phil Conard — Fri, 25 Jun 2021 16:10:17 GMT

Try upgrading to PW Explorer 3.3 or later (10.00.03.3xx). Most likely a recent Office patch broke that version.