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ProjectWise Design Integration Forum Reference File issue - File Does Not Exist
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    Reference File issue - File Does Not Exist

    mwlong
    Offline mwlong over 1 year ago

    Some of our users have been experiencing issues with referencing files. We have a ProjectWise Managed Workspace. This happens with Microstation CONNECT U16 & ORD 2021 R1. PWE 10.00.03.434. I don't think there were any recent changes to our environment that would cause this issue.

    The issue we are seeing is when we try to attach a reference file Microstation/ORD is reporting that the file does not exist. Someone discovered a workaround to resolve the issue, but we did not need to perform a workaround previously. The workaround is to find the file in PWE, right-click on the file, select check out. Then you right-click again and check the file in or free the file. I also discovered you can select Refresh Local Copy. If the file does not exist in your local working directory you receive a message stating it does not exist. Either way it copies the file to your local working directory. At this point you are able to reference the file.

    It seems that Microstation/ORD is looking to the local working directory rather than PW for reference files. When I select Attach from the Reference Manager dialog PW opens. I checked under <Tools <Options and expand the Document dropdown the 2 options for "Use up to date local copy...." are not checked.

    What am I missing here? What other information do you need to help resolve the issue? 

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    • mwlong
      Offline mwlong Mon, Feb 21 2022 6:00 PM in reply to mwlong +1
      Just to follow up on our issue, this does not seem to be a PW issue. I believe I nailed it down to a bug in CONNECT U16/ORD 2021 R1. The files I am experiencing the issue with were mostly created with…
    • Kevin van Haaren
      0 Offline Kevin van Haaren Wed, Feb 16 2022 1:02 AM

      That attachment looks like it uses relative pathing instead of Projectwise attachment paths. Projectwise probably doesn't think that file is attached and so doesn't copy it out properly.

       

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    • mwlong
      0 Offline mwlong Wed, Feb 16 2022 6:03 AM in reply to Kevin van Haaren

      Thanks for the reply.

      I'm not sure you understood what I am saying. The file that is showing as not found was not previously attached to my file. I am trying to reference that file for the first time and when I use Reference Manager and select Attach, the ProjectWise Explorer dialog appears. I select the C1_20R3_CORR_NEST.dgn file to be attached. Clicking OK I get the message that it does not exist..

      So it is being found if was previously attached. We do have Save Relative Path enable with our reference config variable. I believe we've had that set from the beginning and we did not have an issue prior to this.

      I also opened my local working directory and deleted all the local copies of everything. This did not resolve the issue either. 

      Microstation CONNECT 10.17.00.209

      ORD CONNECT 2021 R1 10.10.1.3

      Microstation v8i SS 10 08.11.09.919

      Power InRoads v8i 08.11.09.615

      ORD CONNECT 2021 R1 10.10.1.3

      ProjectWise 10.0.3.453

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    • Mark Shamoun
      0 Mark Shamoun Wed, Feb 16 2022 6:26 AM in reply to mwlong

      Hi,

      We've been experiencing this issue for years and never got to the bottom of it. It has also been very difficult to demonstrate to Bentley so not sure if it will get fixed. 

      [CONNECT] Any way to Force Ignore Loading all Nested References? - OpenRoads | OpenSite Forum - OpenRoads | OpenSite - Bentley Communities

      Regards,

      Mark


      OpenRoads Designer 2022 R3 (10.12)  |  Microstation 2023.1  |  ProjectWise CE 3.4

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    • mwlong
      0 Offline mwlong Wed, Feb 16 2022 8:04 AM in reply to Mark Shamoun

      Mark Shamoun,

      Thanks for the reply. I looked at thread you posted. Our issue seems different. If files are already attached I do not receive any messages of files not found. It is only when I go to attach a file that does not already exist in my local working directly.

      I think I am narrowing it down to something with the Datasource Listings in the Network Configuration. I am working remote and using a cloud service hosted by Bentley. If I remote into a pc I have at the office with a physical connection to our caching server I do not have the issue. I can attach the files that I am not able to using the cloud service. If I attach the files using my office pc I am able to open that same file on my laptop and the references are copied to my local working directory on my laptop. Even after I delete all working directories from my laptop all the directories and files are copied down.

      Microstation CONNECT 10.17.00.209

      ORD CONNECT 2021 R1 10.10.1.3

      Microstation v8i SS 10 08.11.09.919

      Power InRoads v8i 08.11.09.615

      ORD CONNECT 2021 R1 10.10.1.3

      ProjectWise 10.0.3.453

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    • Phil Conard
      0 Offline Phil Conard Wed, Feb 16 2022 9:05 AM

      Please try updating to ProjectWise Explorer 03.453. There is a fix in that release that addresses a file corruption issue when using ORD.

      https://communities.bentley.com/products/projectwise/content_management/f/content-management-announcements-forum/216997/projectwise-design-integration-update-3-4-release-2



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